Traditional, Human-only sales teams often miss opportunities due to our own bias and background, keeping us in a "cultural comfort zone”. Our sales intuition and personal familiarity served us in the past, but the world moves too quickly for success in today’s markets. By leveraging AI to see the things we cannot, leaders can move from fearful guesswork to confident Human connection. 

READ THE FULL ARTICLE: https://www.working-humans.com/ai/aipoweredsales  

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Fiona Passantino is a professional speaker, trainer and coach, helping leaders and teams understand and integrate AI. The goal is to empower and equip the non-technical professional with knowledge and tools for the transformation ahead. Fiona is the award-winning author of ⁠⁠Comic Books for Executives⁠⁠ and the author of the book “AI-Powered Professional”. Visit ⁠Working-Humans.com⁠ to learn more.
JOIN the School for AI-Human Skills; get AI-Powered Today.

https://schoolaihumanskills.com/

Get ready for the Return of GDPR, the AI Edition: as Large and Small Language Models grow more intelligent, autonomous, and invasive, the original law from 2018 is no longer enough to protect Humans in a world where data and behavior is inferred, data is synthetic, and personas are generated. Here’s what might be coming this year for a new version of this law and what businesses can do now to prepare.

READ THE FULL ARTICLE: https://www.working-humans.com/ai/gdpr/ 

Thank you for listening to Working Humans! Don't forget to rate, review, subscribe and share.

Fiona Passantino is a professional speaker, trainer and coach, helping leaders and teams understand and integrate AI. The goal is to empower and equip the non-technical professional with knowledge and tools for the transformation ahead. Fiona is the award-winning author of ⁠⁠Comic Books for Executives⁠⁠ and the author of the book “AI-Powered Professional”. Visit ⁠Working-Humans.com⁠ to learn more.
JOIN the School for AI-Human Skills; get AI-Powered Today.

https://schoolaihumanskills.com/

The Phases of AI Integration

Most companies don’t “go AI” overnight. They inch forward, painfully, one process or team at a time. What does the technical journey look like, and what practical use cases open with each phase? Join us on a road trip, from denial to a disciplined, AI-Powered organization.

Understand when to build governance, operationalize prompts, and where Agents and multi-Agent systems (“swarms”) fit in. Finally, build your own “unchained” Small Language Model at home to make AI work for you.

READ THE FULL ARTICLE: https://www.working-humans.com/ai/integrationphases/

Working Humans is a bi-monthly podcast focusing on the AI and Human connection at work. 

Thank you for listening! Don't forget to rate, review, subscribe and share.

Fiona Passantino is a professional speaker, trainer and coach, helping leaders and teams understand and integrate AI. The goal is to empower and equip the non-technical professional with knowledge and tools for the transformation ahead. Fiona is the award-winning author of ⁠⁠Comic Books for Executives⁠⁠ and the author of the book “AI-Powered Professional”. Visit ⁠Working-Humans.com⁠ to learn more.
JOIN the School for AI-Human Skills; get AI-Powered Today.

https://schoolaihumanskills.com/

80% of the global workforce do not work at a desk: they are drivers, loaders, builders, retail workers and service employees. But this group receives less than 1% of annual productivity software investment. Despite their critical roles and harsh conditions, they face major challenges: limited tech, poor communication, unpredictable schedules, and low levels of engagement.

AI-Powered tools, mobile and voice-activated, offer a powerful solution for instant support in the field. AI training for this vital group is the single biggest ROI of any worker in your working community.

READ THE FULL ARTICLE: https://www.working-humans.com/ai/deskless 

Don’t have time to read?

Just listen.

Working Humans is a bi-monthly podcast focusing on the AI and Human connection at work. Available on Apple and Spotify.

Thank you for listening to Working Humans! Don't forget to rate, review, subscribe and share.

Fiona Passantino is a professional speaker, trainer and coach, helping leaders and teams understand and integrate AI. The goal is to empower and equip the non-technical professional with knowledge and tools for the transformation ahead. Fiona is the award-winning author of ⁠⁠Comic Books for Executives⁠⁠ and the author of the book “AI-Powered Professional”. Visit ⁠Working-Humans.com⁠ to learn more.
JOIN the School for AI-Human Skills; get AI-Powered Today.

https://schoolaihumanskills.com/

AI leadership in the AI Age means exploring the tension between Human wisdom and (Artificial) Intelligence. With nearly unlimited information within the portal of our devices, we are hungry for meaning. While AI offers immense power and efficiency, true leadership requires us to cultivate our empathy, connection and intuition t guide us forward. AI leaders need to approach AI not as a productivity tool but a force demanding moral reflection, responsibility, and values-based action.

This podcast is based on the Dec 6th TEDx Luxembourg City speech.

READ the full article: https://www.working-humans.com/ai/wisdomvsintelligence/

Don’t have time to read?

Just listen.

Working Humans is a bi-monthly podcast focusing on the AI and Human connection at work. Available on Apple and Spotify.

Thank you for listening to Working Humans! Don't forget to rate, review, subscribe and share.

Fiona Passantino is a professional speaker, trainer and coach, helping leaders and teams understand and integrate AI. The goal is to empower and equip the non-technical professional with knowledge and tools for the transformation ahead. Fiona is the award-winning author of ⁠⁠Comic Books for Executives⁠⁠ and the author of the book “AI-Powered Professional”. Visit ⁠Working-Humans.com⁠ to learn more.
JOIN the School for AI-Human Skills; get AI-Powered Today.

https://schoolaihumanskills.com/

What happens when you download and install your own model? In a few steps, you can run a Small Language Model (SLM) directly on your laptop instead of in some far-off data center. It’s faster, cheaper, and keeps your data exactly where it belongs: with you. The future of AI is local, efficient, and personal. Get unchained.

With many thanks to Nicolò Turri.

READ the full article: https://www.working-humans.com/ai/unchainedai/ 

Thank you for listening to Working Humans! Don't forget to rate, review, subscribe and share.

Fiona Passantino is a professional speaker, trainer and coach, helping leaders and teams understand and integrate AI. The goal is to empower and equip the non-technical professional with knowledge and tools for the transformation ahead. Fiona is the award-winning author of ⁠⁠Comic Books for Executives⁠⁠ and the author of the book “AI-Powered Professional”. Visit ⁠Working-Humans.com⁠ to learn more.
JOIN the School for AI-Human Skills; get AI-Powered Today.

https://schoolaihumanskills.com/

A divide is growing between leaders and employees in the AI Age. While professionals at every level of the organization are quietly upskilling, experimenting, and integrating AI into their daily work, many leaders remain stuck in last decade’s mindset; reactive, hesitant, and hands-off. With EU “duty to train” regulations around the corner and widespread market disruption underway, we examine “AI Leadership Lag” and offer five ways to bridge the gap.

READ the full article: https://www.working-humans.com/leadership/leaderlag/

Thank you for listening to Working Humans! Don't forget to rate, review, subscribe and share.

Fiona Passantino is a professional speaker, trainer and coach, helping leaders and teams understand and integrate AI. The goal is to empower and equip the non-technical professional with knowledge and tools for the transformation ahead. Fiona is the award-winning author of ⁠⁠Comic Books for Executives⁠⁠ and the author of the book “AI-Powered Professional”. Visit ⁠Working-Humans.com⁠ to learn more.
NEW: the School for AI-Human Skills; get AI-Powered Today.

https://schoolaihumanskills.com/

The big AI players – Gemini, ChatGPT, DeepSeek - get the spotlight, but Small Language Models (SLMs) are attracting the attention of AI leaders in the workplace. Lightweight and secure, they run on your internal data, speak your company’s language, and stay fully in your domain and control. For less money and compute, SLMs deliver speed, privacy, and precision for tasks like HR, legal, or IT support.

Build one in-house or start with a simple RAG setup. Not as powerful as Copilot, but faster, safer, and focused. What they are, why they’re good for some and what you need to build one.

READ: https://www.working-humans.com/ai/slm/ 

Thank you for listening to Working Humans! Don't forget to rate, review, subscribe and share.

Fiona Passantino is a professional speaker, trainer and coach, helping leaders and teams understand and integrate AI. The goal is to empower and equip the non-technical professional with knowledge and tools for the transformation ahead. Fiona is the award-winning author of ⁠⁠Comic Books for Executives⁠⁠ and the author of the book “AI-Powered Professional”. Visit ⁠Working-Humans.com⁠ to learn more.
NEW: the School for AI-Human Skills; get AI-Powered Today.

https://schoolaihumanskills.com/

AI and the Customer Experience

While companies are automating customer service with AI bots to increase efficiency and cut costs, customers are reacting by switching brands. In the AI Age, the company that offers the best Human-first customer service will succeed. Humans are still the ones doing the buying, and Humans crave connection, empathy, creativity, and relationships. Five ways to build Human-first customer service.

READ THE FULL ARTICLE:

https://www.working-humans.com/ai/cx/ 

Thank you for listening to Working Humans! Don't forget to rate, review, subscribe and share.

Fiona Passantino is a professional speaker, trainer and coach, helping leaders and teams understand and integrate AI. The goal is to empower and equip the non-technical professional with knowledge and tools for the transformation ahead. Fiona is the award-winning author of ⁠⁠Comic Books for Executives⁠⁠ and the author of the book “AI-Powered Professional”. Visit ⁠Working-Humans.com⁠ to learn more.
New this autumn, the School for AI-Human Skills; get AI-Powered Today.

https://schoolaihumanskills.com/

‘Which AI models should I use? Should I get a subscription to one, or more?’ The answer is: model surfing. Rather than committing to a premium subscription for a single large player, we look at the strategic use of multiple free accounts across different platforms, maximizing free token allowances and compare functionalities before making any financial commitment. AI subscription services for non-technical professionals can add up.

We compare pricing tiers and features across the frontier models and note that subscription prices are trending downward due to competition, particularly from free upstarts like DeepSeek.

READ: https://www.working-humans.com/ai/model-surfing/ 

Thank you for listening to Working Humans! Don't forget to rate, review, subscribe and share.

Fiona Passantino is a professional speaker, trainer and coach, helping leaders and teams understand and integrate AI. The goal is to empower and equip the non-technical professional with knowledge and tools for the transformation ahead. Fiona is the award-winning author of ⁠⁠Comic Books for Executives⁠⁠ and the author of the book “AI-Powered Professional”. Visit ⁠Working-Humans.com⁠ to learn more.
New this autumn, the School for AI-Human Skills; get AI-Powered Today.

https://schoolaihumanskills.com/