📣 Audiem has been nominated for three IWFM 2024 Impact Awards, two in partnership with NatWest. Read the success story here⚡️
After another quick dip into the mailbag, Chris and Ian talk to WORKTECH Academy director, author and activist, professor emeritus Jeremy Myerson, about his award-winning research paper from 2011, ‘Space for thought: designing for knowledge workers’ (co-authored with lead-researcher Catherine Greene). The conversation explores the value of creative workplace research approaches, and includes practical advice for inspired listeners. James is back for a PinderPonder™ that also includes a brief debate about outsourcing your ironing.
Novel research techniques, like drawing to elicit visual data, provide user-centric approaches that can unlock surprising workplace insights. But it’s also easy to overlook smaller qualitative studies, in a world where big datasets and statistical analyses often attract the most attention. Yet their value to bring deeper insights about why people work and feel as they do can be used to complement and counterpoint the more common - and typically shallower - what data.
Timings
[00:00] Welcome and Workplace Geeks mailbag
[04:05] Introducing Jeremy and the research
[06:52] Discussion with Jeremy about ‘Spaces for thought’
[40:51] The PinderPonder™
[55:17] Outro and contact us
Contact
[email protected]
Chris
Ian
Learn more
- ‘Space for thought: designing for knowledge workers’ research paper
- WORKTECH Academy
- The Helen Hamyln Centre for Design at the Royal College of Art
- Lynda Gratton ‘How to do Hybrid Right’ HBR article
- Microsoft ‘The New Future of Work’ research project
- The Workplace Event / The Workplace Conference
Transcript:
Before we go back to the episode, a quick word about Audium. When people think about workplace feedback, they tend to think about surveys, but some of the richest workplace insight is often hiding in places organizations rarely look. Take FM helpdesk tickets. Every day, employees leave thousands of comments about buildings, technology, catering, cleaning, temperature, meeting rooms, and dozens of other workplace issues. Individually, they're just tickets
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Helping organisations make better workplace decisions through AI-powered insight and employee feedback.
Supported by 2468 Group ☕️
🎧 Dialogue editing by David Crackles
