Workplace Warrior®

About Catherine Mattice: Catherine founded Civility Partners in 2008 as a result of working in a toxic environment and has since served a huge array of clients with consulting, training and coaching services.

She's written three books, one of which Ken Blanchard called, "the most comprehensive and valuable handbook on the topic" of workplace bullying.

Catherine's also been cited in such media outlets as Forbes.com, Inc Magazine, Entrepreneur, and USA Today, and appeared as a guest on such venues as NPR and CNN.

Catherine is active in the International Association for Workplace Bullying & Harassment (IAWBH) and one of the four founding members of the National Workplace Bullying Coalition, a nonprofit organization focused on ending workplace bullying.

She has a Bachelor's and Master's in Communication and taught communication courses at the college level for ten years.

In this episode, Jordan and Catherine discuss:

• The part that the organization plays in abrasive cultures

• The paradox of a respectful culture

• Overcoming one's own abrasiveness

• The cost of having an unhealthy culture

Key Takeaways:

• The organization plays a much bigger role than they're often given credit for. In many cases, an organization has an abrasive leader because the organization has allowed it to happen or they don't have the right policies and procedures in place to keep it from happening.

• The goal with creating a respectful culture is creating a psychologically safe environment. This doesn't mean that we promote or empower a culture of victimhood because victimhood in itself is a bullying tactic. People should be allowed to show up as authentic while also making them feel safe.

• A big piece of being able to overcome abrasive behavior is acknowledging that you're imperfect, you make mistakes, and that you can learn from these mistakes. Telling others that you have a tendency to say things the wrong way but you're working on it would be a huge boost in morale for people that you lead.

• If people feel scared, they are more likely to make mistakes and in some workplace environments, mistakes can be riskier or could mean accidental physical harm. That's why it's important, in all environments, to create a culture of psychological safety.

"A lot of times what the clients are essentially saying is 'I'm learning that mistakes are okay, that we can learn from them. It's okay to be human.'" — Catherine Mattice

Get your own electronic copy of "How To Coach Abrasive Leaders" ebook for free by clicking on this link: https://civilitypartners.com/how-to-coach-abrasive-leaders/

FREE Resources For Developing A Healthy Workplace Culture: https://civilitypartners.com/free-resources/

Connect with Catherine Mattice:

Website: https://civilitypartners.com/

Email: [email protected]

LinkedIn: https://www.linkedin.com/in/catherinemattice/

Facebook: https://www.facebook.com/CivilityPartners/

Twitter : https://twitter.com/CivilityCP

Instagram: https://www.instagram.com/civilitypartners/

Connect with Jordan:

For executives wanting a complimentary executive coaching conversation: [email protected]

Website: www.workplacewarriorinc.com

Twitter: https://twitter.com/jordangoldrich1

Facebook: https://www.facebook.com/jordan.goldrich

Instagram: https://www.instagram.com/jordangoldrich/

LinkedIn: https://www.linkedin.com/in/jgoldrich/

Nancy Parsons is CEO and President of CDR Companies, LLC, which is a globally recognized expert in combining the science of assessments with the art of developing people. Nancy was the ACEC/MEECO International Institute Thought Leader of Distinction in Executive Coaching (2019) and author of the Amazon bestseller: Women Are Creating the Glass Ceiling and Have the Power to End It.

Nancy and her team recently launched CDR-U Coach, the first-of-its-kind, digital avatar coach that provides individualized feedback and development for all employees. CDR-U Coach was awarded the 2021 Gold Star Winner of the "Best New Product or Service of the Year" by the Stevie Awards for Women in Business and for the 2022 Houston Business Journal Innovation Award. Nancy's primary clients include global C-Suite members and executive coaches.

In this episode, Jordan and Nancy discuss:

• Coaching from live people delivered digitally

• The only digital avatar that can debrief a deep personality assessment

• How the avatar can extend the reach of executive coaches

• Nobody coaches the bottom 80% of the workforce

• Breaking through the glass ceiling

Key Takeaways

• The digital avatar system is not AI. All the scripts are written by executive coaches. This extends deep coaching to people who almost never receive it.

• Only 10-15% of employees are self-aware, which is why a lot of people make career mistakes, become unhappy, or have engagement issues.

• Growth doesn't happen until we look deep within ourselves. The assessment suite delivered by the avatar includes characters, drivers, and risks.

• In giving feedback, it's important to be candid, direct, and accurate - to not sugarcoat the results. However, it's equally as important to be cognizant of people who do need reassurance and need a little extra support in order to reach their potential.

• Breaking through the glass ceiling is a matter of being more assertive and having more initiative. It's about being more confident and being open to speak up and answering questions even in moments where you don't feel confident. Also, like everything else, it will take practice.

"Women can change these reactions and behaviors, but they have to be aware of them. We can end the glass ceiling if we help women be more assertive in those tough moments." — Nancy Parsons

Connect with Nancy Parsons:

Website: www.cdrcompanies.com

LinkedIn: https://www.linkedin.com/in/nancyeparsons/ | https://www.linkedin.com/company/cdr-companies/

Twitter: @neparsons

Connect with Jordan:

For executives wanting a complimentary executive coaching conversation: [email protected]

Website: www.workplacewarriorinc.com

Twitter: https://twitter.com/jordangoldrich1

Facebook: https://www.facebook.com/jordan.goldrich

Instagram: https://www.instagram.com/jordangoldrich/

LinkedIn: https://www.linkedin.com/in/jgoldrich/

About Jeff Eschliman: Jeff Eschliman is an executive coach with 30 years of experience from combat in Iraq to the corporate boardroom. Personal development, consistency, and a tenacious work ethic are hallmarks of Jeff's leadership style. Jeff communicates a crystal clear vision and bold expectations with his collaborative approach.

Jeff is a sought-after expert for building and scaling results-driven teams. He believes hiring the right people, equipping them with the tools they need to be successful, and then holding them accountable for results is the secret to exceptional business success. He knows creating culture through attracting top talent, intentional onboarding, and rigorous top-grading are critical for winning with people.

Jeff believes in helping you find the same harmony in your life that he creates for his clients by using his zen-for-success model. Through his system of careful planning and continual reflection, he's able to slow down the chaos of modern life. Guided by his one-page strategic plan for life, Jeff helps bring your vision for the future into an actionable methodical plan where success and harmony coexist.

In this episode, Jordan and Jeff discuss:

• Becoming well led

• Zen for success

• Pause and assess

• The secret to leadership

Key Takeaways

• Your journey to leadership starts with learning to become well-led. If you are not teachable, cooperative, or accountable, then you will lack the resources and experiences that would have made you into a great and effective leader.

• Every part of our life wants a little piece of our time and when we keep letting people take, without giving ourselves any care, then we'll end up burning out. Slow down the chaos, check out so that you can check-in.

• Instead of putting out fires all the time, slow down and find out who's holding the matches. Which parts of the process are the most prone to danger? There will be three buckets in your organization, and the goal is to move each bucket higher than where it is.

• The secret to leadership is that there's no secret. You've got to work hard and align with the mission and vision of the organization. Focus on getting the right people on the team, who apply the team's core values.

"Learning how to work with people, learning how to be well led, I think is an important part of leadership in general" — Jeff Eschliman

Connect with Jeff Eschliman:

Website: https://jeffeschliman.com/

LinkedIn: https://www.linkedin.com/in/jeff-eschliman-154666b/

YouTube: https://www.youtube.com/channel/UCopm4FZEGnRHhLIkWwCETXQ

Connect with Jordan:

For executives wanting a complimentary executive coaching conversation: [email protected]

Website: www.workplacewarriorinc.com

Twitter: https://twitter.com/jordangoldrich1

Facebook: https://www.facebook.com/jordan.goldrich

Instagram: https://www.instagram.com/jordangoldrich/

LinkedIn: https://www.linkedin.com/in/jgoldrich/

About Angela Johnson: Angela Johnson calls herself "professional people geek." She is a Certified Scrum Trainer, Agile Guide and author of The Scrum Master Files, Secrets Every Coach should know.

She has 25+ years of experience working with teams and leaders in both project management and Agile environments. Angela started her career in technical support, quickly advancing to programming, database administration and project management. She realized that her passion was not in Gantt charts and status reports but in helping people work together more effectively within organizations. Becoming a Scrum Master enabled her to serve teams.

In 2010, she founded her company to bring Agile education and coaching services to a diverse group of start-ups, Fortune 100 and 500 companies. Angela identified that the best way to learn more about the highs and lows of Scrum adoptions was to immerse her own company into this way of working. In 2014 she renamed the company to Collaborative Leadership Team and began the same journey her clients were undertaking.

Collaborative Leadership Team uses Agile to manage the company and has the privilege of serving others in a variety of industries including: software, hardware, services, marketing and more. The breadth and depth of CoLeadTeam's experience extends beyond Scrum and includes Kanban, eXtreme Programming, Facilitation and Organizational Change for Business Agility.

Angela is a Certified Scrum Trainer®, and a Certified LeSS Practitioner. She holds a Masters of Business Communication from the University of St. Thomas. She believes her greatest roles are mom, wife and teammate.

In this episode, Jordan and Angela Johnson discuss:

• Problems that are universal to organizations

• The relationship between autonomy and psychological safety

• The four values of the Agile Manifesto

• Practicing radical daily transparency

Key Takeaways:

• Scrum is all about not having somebody hierarchical above you telling you what to do and when to do it. It's a self-organizing self-managing team. A leader's job is to create alignment and make sure that everyone across the board is able to implement new strategies like scrum and agility.

• In order to introduce autonomy and personal responsibility in an organization, the environment has to become psychologically safe and people are able to openly bring up problems that come to light.

• Being agile is all about your organization's ability to pivot or adapt. Here are the four values of the Agile Manifesto: Individuals and interactions over processes and tools, working software over comprehensive documentation, customer collaboration over contract negotiation, and responding to change over following a plan.

• The key to cultivating an agile team is to practice daily radical transparency. For you to be agile, and be able to pivot in time to prevent a disaster or seize an opportunity, you've got to know where your organization is.

"The leader has to set the tone and be very clear - because people will make things up in the absence of clear direction. " — Angela Johnson

Connect with Angela Johnson:

Website: https://thescrummasterfiles.com/

LinkedIn: https://www.linkedin.com/in/angelajohnsonscrumtrainer/

Connect with Jordan:

For executives wanting a complimentary executive coaching conversation: [email protected]

Website: www.workplacewarriorinc.com

Twitter: https://twitter.com/jordangoldrich1

Facebook: https://www.facebook.com/jordan.goldrich

Instagram: https://www.instagram.com/jordangoldrich/

LinkedIn: https://www.linkedin.com/in/jgoldrich/

About Robin Osborn: Robin has a 33-year history of being at the helm of her l family business in Southern California. Her remarkable entrepreneurial journey started at the young age of 21 when she, her twin brother and their sister took over her father's business after his suicide! She managed over 40 employee's with a current employee retention record of over 30+ years. She has an intuitive understanding of both the employees' and customers' needs.

A few years ago, Robin's business literally hit the ceiling. She was up at 2am, frustrated with doing the same thing and getting the same results. She was facing personnel conflict, profit woes, and inadequate growth. After reading the book "Traction" by Gino Wickman, her life was changed forever. By applying Business OPerating Systems to her business, she has finally received the relief and freedom that she once only dreamed about.

Robin is passionate about championing you to get the most out of your business using the Freedom Framework. She would love for you to contact her to discuss a plan of action in achieving the business success you have always dreamed about.

In this episode, Jordan and Robin discuss:

• Becoming an Adversity Warrior

• The value of being vulnerable and honest about what you're going through

• Creating unity in the organization

• How to get the team to the pinnacle

Key Takeaways

• The first step to becoming an adversity warrior is to recognize that you're stuck and having the courage to step forward and get the help you need.

• Going from chaos to clarity is about going inward and finding out how you are holding yourself back. Recognize the limiting beliefs that you hold and seeing what parts of your life are not in alignment to your values. Own your actions, executions and the way you engage with people.

• Once you have achieved clarity within, you must also apply it in your organization. Be clear about the goal and make sure that everybody knows what that goal is and that each person is rowing to the same destination. Inspire a culture where people are smoke detectors instead of firefighters.

• To get people rowing in the same direction, you've got to go through the basic framework of each one knowing their role in the organization. There must be accountability and a new set of rules in order for the team to reach a new peak.

"Understand your weaknesses. We don't want to change the weaknesses. We just want to keep them in the peripheral vision so that we can keep everyone around us in their unique ability." — Robin Osborn

Reserve a meeting with Robin by clicking on this link: http://www.followupwithrobin.com/

Connect with Robin Osborn:

Website: https://robinosborn.com/

LinkedIn: https://www.linkedin.com/in/robinosborn/

Connect with Jordan:

For executives wanting a complimentary executive coaching conversation: [email protected]

Website: www.workplacewarriorinc.com

Twitter: https://twitter.com/jordangoldrich1

Facebook: https://www.facebook.com/jordan.goldrich

Instagram: https://www.instagram.com/jordangoldrich/

LinkedIn: https://www.linkedin.com/in/jgoldrich/

About Jennifer Fondrevay: Jennifer J. Fondrevay is the Founder of Day1 Ready™, a consultancy that advises forward-thinking business leaders, owners, and C-Suite executives on how to prepare for the human capital challenges of M&A. As a Fortune 500 C-Suite "survivor" of three multibillion-dollar acquisitions, Jennifer has been on all sides of the deal equation. She saw countless growth strategies fail due to a workforce that couldn't pivot and adapt as quickly as leadership anticipated.

In this episode, Jordan and Jennifer discuss:

• The personas that emerge during mergers and acquisitions

• The Dominatrix and Black Widow personas

• What does not get discussed in mergers and acquisitions

• Why you should be truthful to your team about threats Key Takeaways

• If you are not truthful with your team, they will see through you and lose their trust. Don't say lies to calm and placate people in an uncertain environment.

• Leaders need to be warriors during times of significant change

• Not every abrasive person in the workplace is a sociopath or a bully. Many are that way because of their cultural background and their self-esteem being tied to their ability to achieve great things.

• Black widow personas often act like your friend while slowly positioning themselves to take your role or ascend past you. Watch out for their signals and red flags so that you won't be blindsided.

• Leaders need to be familiar with the emotions and personas that emerge so they are able to calm the underlying fear and increase empathy and collaboration

"Let go of your title. What you need to focus on is showing your skill set and your expertise. And that is how quickly you learn about industries: distill that information into actionable, executable tasks." — Jennifer Fondrevay

Connect with Jennifer Fondrevay:

Website: https://jenniferjfondrevay.com/

LinkedIn: https://www.linkedin.com/in/jennifer-fondrevay/

Connect with Jordan:

For executives wanting a complimentary executive coaching conversation: [email protected]

Website: www.workplacewarriorinc.com

Twitter: https://twitter.com/jordangoldrich1

Facebook: https://www.facebook.com/jordan.goldrich

Instagram: https://www.instagram.com/jordangoldrich/

LinkedIn: https://www.linkedin.com/in/jgoldrich/

About Laura Crawshaw: Dr. Laura Crawshaw (aka "The Boss Whisperer®") is the world's leading expert on coaching abrasive leaders and relieving the organizational disruption and workplace suffering they cause. With more than 35 years' experience as a psychotherapist, corporate officer, executive coach, researcher and author, she founded The Boss Whispering Institute in 2008, which is dedicated to research and training in the field of coaching abrasive leaders. Through her pioneering work, Dr. Crawshaw has dispelled the myth that leaders who engage in bullying behaviors are incapable of changing their management styles, bringing insight to these individuals and hope to their employers.

In this episode, Jordan and Laura discuss:

• The reasons that bosses are not clear and direct with abrasive leaders

• Abrasive leaders need to know the consequences of their impact on others

• Seeing through the lens of ego and mechanisms of defense

• Coaching abrasive leaders takes the cooperation of their management and HR

Key Takeaways

• Leaders must realize they are the guardians of the mission of the organization and they are also guardians of the workforce that works to fulfill that mission. They have the duty to provide a physically and psychologically safe workplace.

• Abrasive leaders tend to not see themselves as abrasive. Some of them believe that they're doing what needs to be done in order to achieve the organization's goals. This is why abrasive leaders need to develop awareness of their behavior and the consequences of it.

• Always keep this in mind. When people respond in anxiety and fear in your presence, try to be open to knowing why they are threatened and with that knowledge, put them at ease.

• Coaching an abrasive leader to develop healthier habits of communication needs the cooperation of first the abrasive leader, and also, their manager. The manager needs to directly let the leader know that they are abrasive.

"[Leaders] are guardians of the mission of their organization. They're also Guardians of the workforce that works to fulfill that mission and so they have a duty to provide a physically and psychologically safe workplace. That is a manager's duty." — Laura Crawshaw

Check out Laura's books:

• Taming The Abrasive Manager: How To End Unnecessary Roughness In The Workplace (The Jossey-Bass Management Series). https://www.amazon.com/Taming-Abrasive-Manager-Unnecessary-Jossey-Bass/dp/0787988375

• Grow Your Spine & Manage Abrasive Leadership Behavior: A Guide For Those Who Manage Bosses Who Bully. https://www.amazon.com/Spine-Manage-Abrasive-Leadership-Behavior-ebook/dp/B0BT233KJL

Connect with Laura Crawshaw:

Website: https://www.bosswhispering.com/ | https://exec-insight.com/

LinkedIn: https://www.linkedin.com/in/bosswhispering/

Connect with Jordan:

For executives wanting a complimentary executive coaching conversation: [email protected]

Website: www.workplacewarriorinc.com

Twitter: https://twitter.com/jordangoldrich1

Facebook: https://www.facebook.com/jordan.goldrich

Instagram: https://www.instagram.com/jordangoldrich/

LinkedIn: https://www.linkedin.com/in/jgoldrich/

About Bill Flynn: Bill has more than 30 years of experience working for and advising hundreds of companies including startups, where he has a long record of success. He worked for 10 different high-tech startups in different market segments such as speech recognition, e-commerce, and affiliate marketing. He was a vice president of sales eight times, was twice a chief marketing officer, and once a general manager of a division of a $100 billion IT services company. He has had five successful outcomes with two IPOs and seven acquisitions, including a turnaround during the 2008 financial crisis. And then he pivoted to becoming a business growth coach.

Bill has multiple certifications as a growth coach. He has a certificate of distinction with the Founders of NeuroLeadership. He's a Certified Predictive Index partner, an author, and an international speaker. Bill's best-selling book, "Further, Faster: The Vital Few Steps That Take the Guesswork out of Growth" continues to have a five-star rating.

In this episode, Jordan and Bill discuss:

• Why businesses fail.

• The three key factors in business success

• Why performance is a team sport

• How to create an anti-fragile environment

• Turning off your brain's auto-pilot

Key Takeaways

• Businesses fail because they make small mistakes in many areas creating a heavy burden on the leader and eventually sinking the business.

• There are only 2 constituencies you should care about- Your customers and your team vs. focusing on beating your competition.

• Teams get most of the work done in the company. Leaders must attract the right people, put them in the right teams, find a way to grow them, and provide an exit strategy when necessary.

• Neuroleadership focuses on creating a more brain-friendly organization by making sure interactions in the workplace don't put people's brains in a threatened state.

• Most of our decisions are made automatically without thinking. It takes a lot of work, time, and effort, but it is possible and it is worth it to slow down your bad habits and create better ones to replace them.

"[On creating psychological safety] It starts with you, you have to say, I'm a human being". And that starts with three things: "I don't know", "I'm sorry", and "I need help". When you can do that. you're giving permission for your team to be human beings. That generally raises the level of the team, productivity, and engagement." — Bill Flynn

Connect with Bill Flynn:

Website: https://catalystgrowthadvisors.com/

Email: [email protected]

LinkedIn: https://www.linkedin.com/in/billflynnpublic/

Book: https://www.amazon.com/dp/1544507836/

Connect with Jordan:

For executives wanting a complimentary executive coaching conversation: [email protected]

Website: www.workplacewarriorinc.com

Twitter: https://twitter.com/jordangoldrich1

Facebook: https://www.facebook.com/jordan.goldrich

Instagram: https://www.instagram.com/jordangoldrich/

LinkedIn: https://www.linkedin.com/in/jgoldrich/

About Shaara Roman: Shaara Roman is an author, board member, entrepreneur, and former CHRO. She has had senior roles at CGI, Fannie Mae, the National Rural Electric Cooperative Association and Visa. She is the founder and CEO of The Silverene Group, a boutique culture consulting firm that is on a mission to make the work world a better, more inclusive place for all. She works with executives to align their company's leadership and culture with the business strategy and create programs to maximize employee experience and productivity. Her book, "The Conscious Workplace" provides rich business insights to help leaders transform their companies by building purpose-led, people-centric, and values-driven cultures.

In this episode, Jordan and Shaara discuss:

• Four categories of workplace culture

• How allowing genuineness creates growth in the organization

• Building a community through collaborative effort

• How to build trust within your community

Key Takeaways

• The first category is a fear-based culture, the second is a "get on board" culture, the third is a "nice" culture, and the fourth is a culture of people genuinely striving for the goal of making sure that everybody belongs.

• Creating an environment where people can be authentically themselves helps people contribute fully to the organization, bringing their whole life, whole experience, and all of their skills.

• If you want to build a community, you've got to engage the whole audience. Collaborate with your people, make sure that all of the employees get to have a part in identifying and solving the problems within the culture.

• Information is power, not just what you communicate but what you don't. The more you hold back, the more people become aware that they're not getting the full story and it's harder for them to have trust. If you want to build a community, you've got to communicate.

"There are three key areas that drive a culture of belonging. One is around creating community, the other is around nurturing talent, and the third is around fostering ownership. " — Shaara Roman

Connect with Shaara Roman:

Website: https://shaararoman.com/

LinkedIn: https://www.linkedin.com/in/shaara/

Email: [email protected]

Connect with Jordan:

For executives wanting a complimentary executive coaching conversation: [email protected]

Website: www.workplacewarriorinc.com

Twitter: https://twitter.com/jordangoldrich1

Facebook: https://www.facebook.com/jordan.goldrich

Instagram: https://www.instagram.com/jordangoldrich/

LinkedIn: https://www.linkedin.com/in/jgoldrich/

About Wendy Swire: Wendy has more than two decades of experience coaching thousands of leaders in the US and globally. A thought leader in the field of Neuroleadership and Mental Fitness, Wendy is known for teaching practices that slow down the brain to allow leaders to work more effectively with others. She co-authored the highly acclaimed book, Anytime Coaching: Unleashing Employee Performance.

In this episode, Jordan and Wendy discuss:

• A critical practice for stopping burnout

• Mental fitness

• Practices to help leaders work more effectively with others

• Taking care of your mental health is necessary

Key Takeaways

• Implement a "pause practice" that brings calm focus into your work and personal life.

• Taking care of your own mental fitness and mental health isn't a luxury but a necessity in today's volatile, complex and uncertain environment.

• Positive intelligence is the ratio of positive versus negative emotions you experience in a day. Empathy, love, creativity, purposefulness, joy, and patience are all examples of positive emotions.

• Mental health and mental fitness are two different things but working on your mental fitness could help in dealing with issues in the space of your mental health.

"You have to start with yourself. What are you doing to take care of yourself in creating these pauses practices - it's not even optional anymore. It's like brushing your teeth. " — Wendy Swire

Take a free mental fitness assessment by clicking on this link: www.swiresolutions.com/workplacewarrior

Connect with Wendy Swire:

Website: https://swiresolutions.com/

LinkedIn: https://www.linkedin.com/in/wendy-sherwin-swire-ma-pcc-0286961

Twitter: https://twitter.com/WendySwire

Facebook: https://www.facebook.com/wendy.swire

Connect with Jordan:

For executives wanting a complimentary executive coaching conversation: [email protected]

Website: www.workplacewarriorinc.com

Twitter: https://twitter.com/jordangoldrich1

Facebook: https://www.facebook.com/jordan.goldrich

Instagram: https://www.instagram.com/jordangoldrich/

LinkedIn: https://www.linkedin.com/in/jgoldrich/