World at Work

"Experience what you manage to make better decisions as a leader."

As a business leader it is incredibly important to build trust with your team. One way to do that is by getting involved in the work that your team does. This was something I saw firsthand when I worked at Walt Disney World. Managers were often seen on the frontlines interacting with Cast Members and guests. There are so many benefits to leaders being present and experiencing different roles in their organization firsthand.

By getting out of your office and doing the work alongside your team members, you can build trust, improve communication, and gain a better understanding of how your decisions affect those working for you. Spend more time walking around and genuinely asking if there is anything you can help with. This will make employees feel valued and more likely to approach you with questions or concerns.

Being present also helps you build a better relationship with your team members. You will gain a deeper understanding of their unique strengths, challenges, and perspectives. This will enable you to lead with greater empathy and understanding, which in turn will create a more cohesive and successful team. Similarly, you will have a more complete understanding of how the decisions made in the boardroom affect those on the front lines.

Listen to this episode to learn:

• how gaining hands-on exposure can level up your management skills
• ways of fostering better relationships with your frontline workforce
• the art of strategic engagements with field personnel for improved leadership
• communication skills to bridge gaps between management and staff
• how to use planned site visits into your leadership routines for optimized results

Do you want to create a work environment where your team trusts each other, communicates effectively, and achieves greater success together? If so, it's not enough to simply manage from the sidelines. To truly build trust and foster communication within your team, it's essential that you experience what they do on a daily basis by immersing yourself in their work.

"Being on the front line will become a recruitment and retention tool."

Connect with Tim and his team:

Website: https://bestculturesolutions.ca/

LinkedIn: Best Culture Solutions, Inc

Instagram: @best.culture.solutions

Email: [email protected]

Episode Highlights

00:03:31 - Lee Cockrell Leadership Story 00:05:19 - Winning Over Team Members 00:09:55 - Recruitment and Retention Tool 00:12:41 - Building Trust in the Workplace 00:13:28 - Proactivity is Key 00:14:05 - Harvesting What You Plant 00:14:55 - Cultural Shifts 00:15:53 - Benefits of Getting Involved

"Experience is not an indicator of future success."

This episode brings insights from the man known as Dr. Disneyland, Jeff Barnes. Jeff is the author of "The Wisdom of Walt", a book that details leadership and creativity inspired by Walt Disney. Between all that Jeff shares in his books, keynotes, and time on this episode, there is no doubt that Disney's principles of success can be applied in the modern workplace.

One of the things we discuss is why companies need to adopt a hiring strategy that isn't just based on experience. It is important that your hiring plan focuses on the right skill set and a willingness to learn. This is when it will pay off having a strong vision and culture. Those will give the internal clarity needed to improve recruitment and retention figures.

Employee empowerment, combined with a clear vision, can lead to outstanding customer service. This episode is a must-listen for HR professionals who want to build a strong company culture and improve their leadership and creative skills.

In this episode, you will be able to:

• Recognize the advantages of prioritizing attitude and motivation in staff selection

• Grasp the essentials of developing a powerful company vision and culture for lasting success

• Master methods to encourage employees' dedication to delivering remarkable customer service

• Cultivate dynamic leadership traits that involve embracing risks and adapting quickly

• Promote workplace creativity, ongoing education, and collaboration for well-rounded teams

Disney HR strategies and their empowering mindset are a big part of the company's success. Listening to this episode is a great first step for any leader wanting to use similar people strategies to shape every interaction within their organization.

Discover how a transformative experience at a steakhouse challenged the way Jeff looked at traditional hiring practices and what can happen when you create a workforce that is empowered to push boundaries.

Connect with Jeff

Website: https://thewisdomofwalt.com/

Book: The Wisdom of Walt

Instagram: www.instagram.com/drdisneyland

Facebook: www.facebook.com/thewisdomofwalt

LinkedIn: Jeffrey Barnes

Connect with Tim and his team:

Website: https://bestculturesolutions.ca/

LinkedIn: Best Culture Solutions, Inc

Instagram: @best.culture.solutions

Email: [email protected]

"Make sure you have a really strong base resume that is targeted towards the types of jobs that you're applying for."

If you are ready to streamline your job search and increase your chances of success, then this episode is for you. In this episode of World at Work, I share valuable insights to help job seekers optimize their job search and land their desired job. Cassie and I talk about the importance of tailoring resumes and the advantages of networking with professionals in the industry.

This episode is the key to unlocking targeted job applications and effective networking strategies to guide you toward landing your dream job. I share tips on how to stand out from the competition by tailoring resumes to specific job requirements and highlighting key qualifications in the summary section. As job seekers, it is important to avoid taking the job search process personally. Instead focus on networking and presenting yourself positively to businesses. By using these strategies, job seekers can improve their chances of getting job interviews and ultimately landing their desired job.

In this episode, we discuss:

• fine-tuning your resume to capture key qualifications and match the needs of any job opportunity

• the importance of submitting quality job applications over mass submissions for enhancing your chances of success

• why people should not take the job search process personally and they should start leveraging networks to forge professional links

• barriers hindering your job search progress and how to steer your job applications in the right direction

• the option of starting at a lower position in your dream company then working your way up the ranks

If you really want to master the art of job searching then remember the power and importance of adaptability in the job search. Submitting endless applications in the hopes of someone recognizing you, only to be let down when you don't even get an interview. Avoid blaming yourself and remain confident. The right opportunity for you is out there.

To get support and guidance in the job seeking process, visit the Best Culture Solutions website or email Tim at [email protected]. They have helped people all over the continent, and they can help you too.

Connect with Tim and his team:

Website: https://bestculturesolutions.ca/

LinkedIn: Best Culture Solutions, Inc

Instagram: @best.culture.solutions

Email: [email protected]

Episode Highlights 00:00:07 - Adjust Your Mindset 00:03:57 - Factors Affecting Job Search 00:07:20 - Work Smarter 00:08:28 - Consider Lower Positions 00:12:30 - Tailoring Your Resume 00:14:31 - The Importance of Tweak 00:17:23 - Summary of Tips

"People want to know that you care first before they want to know what you know."

I'll never forget the day when I truly understood the power of vulnerability and authenticity as a leader. I was hosting my World at Work podcast, and my daughters were playing in the adjacent room. Their lively chatter and giggles could be heard in the background. Instead of trying to hide it, I decided to acknowledge the situation and embrace my role as a father. This small, yet pivotal moment taught me that people appreciate leaders who are genuine and authentic, not just all-business. That was the day it clicked; good leaders act like humans.

It is crucial to show people you're human and not just a robotic figure of authority. By sharing more about your life, hobbies, and family, you could create a more human-centered workplace. You can create a space where trust and openness are highly valued.

In this episode, you will learn:

• the key role human-centered workplaces play in employee retention and satisfaction
• the art of building trust by fostering authenticity and vulnerability in your leadership style
• the impact of meaningful interactions on an organization's overall performance and success
• the need to prioritize human-centric management approaches for a thriving work culture
• the vital ingredients to cultivate a cohesive and high-performing team environment

This human-centered approach not only improved relationships within my team but also increased overall productivity and morale. By allowing myself to be seen as a person, not just a leader, I was able to create an environment where others felt comfortable sharing their own struggles and successes. This type of vulnerability is what sets great leaders apart from the rest.

Listen to this latest episode to discover why being a human-centered leader is a powerful retention and recruitment strategy. Leaders are not just coworkers, but also real people with families and hobbies.

Connect with Tim and his team:

Website: https://bestculturesolutions.ca/

LinkedIn: Best Culture Solutions, Inc

Instagram: @best.culture.solutions

Email: [email protected]

Episode Highlights

00:00:07 - The Importance of Being Human in Leadership 00:02:54 - The Value of Showing You Care 00:06:07 - Balancing Home and Work 00:09:37 - Heightened Accountability 00:12:12 - Elevating Leadership 00:12:41 - Creating a Human-Centered Workplace 00:13:13 - Contacting Best Culture Solutions 00:13:55 - Transactional vs. Human-Centered Approach 00:14:13 - Meaningful Interactions

"Get engaged on the platform and comment on other people's posts. People will notice and the algorithm will reward you for that."

As a job seeker, optimizing your LinkedIn presence is crucial for achieving greater exposure and connections in your industry. Too may people waste time tirelessly updating their LinkedIn profile without seeing any results. That's because to really be effective your strategy needs to be bigger than adding more connections and hoping they reach out with opportunities to follow. Cassie and I talk about ways you can optimize your online presence and networking potential on LinkedIn.

In this episode you will learn how to:

• Conduct discreet job searches and productive networking with key professionals
• Strengthen your candidate appeal by personalizing resumes and connecting with prospective employers directly
• Drive your LinkedIn growth through sharing compelling content to foster connections and seize career opportunities
• Delve into the world of Forbes Jobs as a premium platform for targeted job search endeavors
• Utilize expert help to upgrade your LinkedIn profile, ensuring you stand out in the competitive market

Maximize your LinkedIn potential for increased visibility and connection opportunities. Don't let ineffective actions hold you back any longer. The best way to unlock new career opportunities via digital presence is to take control of your LinkedIn presence.

Do you want a better strategy as you continue to expand your professional network? Listen to this episode to discover more ways to boost your visibility and expand your connections on the world's largest professional network.

Connect with Tim and his team:

Website: https://bestculturesolutions.ca/

LinkedIn: Best Culture Solutions, Inc

Instagram: @best.culture.solutions

Email: [email protected]

Episode Highlights 00:03:03 - Worried About People Finding Out

00:06:21 - Optimizing Your Profile

00:10:11 - Being Active on LinkedIn

00:12:58 - Recruiters and Discretion

00:13:25 - Connecting on LinkedIn

00:14:43 - Applying for Jobs on LinkedIn

00:17:25 - Fear and Boldness

00:19:55 - LinkedIn Optimization

"If you identify people's levels of self-motivation properly, you give yourself the best chance to find the best hire that you've ever made."

Are you hiring for yesterday's needs or for the future? In this episode, Jody and I discuss the importance of identifying self-motivated candidates who leave a lasting legacy. The people you hire will have a direct impact on the organization's legacy.

This was something I experienced during my time working at Disney. That is an organization that emphasizes the importance of gifting experiences to others to maintain the legacy. That doesn't come naturally to everyone though. Motivation is a key factor in building a positive legacy. Attracting self-motivated individuals should be a priority in the hiring process.

In this episode, you will:

• Uncover the influence of employee motivation in shaping organizational legacy.
• Discover the secret to hiring the right candidates that can contribute to your company's lasting impact.
• Experience the power of motivational interviewing as a tool to measure candidates' self-motivation.
• Enlighten yourself on the potential of short-term hires to make a lasting and positive impact on your organization's legacy.
• Learn why attracting self-motivated candidates is vital for securing your organization's future legacy.

This conversation will resonate well with leaders who want to build a lasting legacy and improve processes and customer satisfaction. If you find yourself often wondering how you can improve in areas such as leadership, team building, and recruitment, make sure to listen.

"The best way to leave a legacy with your hires is to gauge their motivation from the start."

Connect with Tim and his team:

Website: https://bestculturesolutions.ca/

LinkedIn: Best Culture Solutions, Inc

Instagram: @best.culture.solutions

Email: [email protected]

Episode Highlights

00:01:28 - Every Hire is Part of Your Legacy

00:06:08 - How to Approach Hiring Differently

00:09:32 - Frontline Workers and Legacy

00:11:26 - Advocacy and Legacy

00:12:32 - Hiring Self-Motivated Workers

00:13:32 - Creating Lasting Experiences

00:14:58 - Leaving a Legacy

00:16:15 - Building a Legacy Out of Seasonal Hires

00:17:14 - Motivation is Key

"Avoid using buzzwords in your cover letters and resumes, and instead, focus on providing tangible evidence of your skills and experiences."

When I first heard about Chat GPT, I had no idea that it would become such a valuable tool. Not only does it help with digital marketing endeavors , it also plays an unexpected role in the world of job-seeking. The more I explore it the more I find that like anything new, the AI-driven platform has its limits. It requires users to find the perfect balance between technology and a personal touch.

In this episode we help you:

• Discover the innovative ways Chat GPT can streamline job-seeking endeavors and simplify applications.
• Maximize the potential of AI-generated text to craft impressive resumes and cover letters.
• Navigate the balance between the perks and limitations of using Chat GPT in your job application journey.
• Amplify your AI-generated resumes by integrating personal accomplishments and rich experiences.
• Utilize Chat GPT as an invaluable supplementary tool in your quest for career advancement.

There is no doubt that Chat GPT is seen as a powerful AI-driven language processing tool that is revolutionizing the job seeking process,. Ironically, it also reveals the difficulty of conveying real-world experience - a challenge that must be overcome to create a winning career.

"Consider exploring other AI-driven tools and platforms to stay ahead of job-seeking trends and improve the effectiveness of your job search process."

Connect with Tim and his team:

Website: https://bestculturesolutions.ca/

LinkedIn: Best Culture Solutions, Inc

Instagram: @best.culture.solutions

Email: [email protected]

Episode Highlights

00:02:10 - Using Chat GPT for Resume Writing 00:07:10 - Using Job Descriptions in Chat GPT 00:09:00 - Must-Have Elements in a Resume 00:11:38 - Using Chat GPT for Cover Letters 00:13:02 - Importance of Specific Accomplishments in Cover Letters 00:14:02 - Cover Letter Format 00:15:56 - Using Chat GPT for Resumes 00:18:08 - Chat GPT as a Starting Point 00:19:15 - Contacting Best Culture Solutions

"If you focus on what you should say, you won't have to worry about what you don't have to say or what you shouldn't say."

In a recent World at Work podcast episode, Jody and I explore the crucial role of transparency in the hiring process, especially for candidates who were not selected for a position. Jody has a personal experience with a transparent hiring process. He was given clear feedback despite not getting the job, which unfortunately isn't the case for many people.

During this episode we discuss the importance of setting expectations, sharing specific criteria, and offering constructive feedback to unsuccessful candidates. By doing so, candidates can better understand the decision-making process and use the feedback to improve their skills for future opportunities. Don't dismiss the positive influence of open communication on a company's reputation and the need for guiding leaders on effective interview techniques.

In this episode, we help you:

• Uncover the crucial role transparency plays in streamlining the hiring process.
• Discover how crystal-clear communication sets the stage for candidate expectations.
• Explore the ingenious applications of scoring systems to evaluate interview performance.
• Delve into the necessity of providing thorough feedback to unsuccessful applicants.
• Master the art of effective interview techniques by coaching leaders in your organization.

A leaders determination to be transparent and honest with job applicants often leads to unexpected outcomes - from building better relationships with applicants to a more robust talent pipeline. Listen to learn more surprising benefits this commitment to transparency provides.

"Clarity wins every time."

Connect with Tim and his team:

Website: https://bestculturesolutions.ca/

LinkedIn: Best Culture Solutions, Inc

Instagram: @best.culture.solutions

Email: [email protected]

Episode Highlights 00:02:50 - there are several reasons why hiring managers may procrastinate on giving feedback to unsuccessful job candidates. It is important to not put it off to maintain a good reputation. 00:04:14 - hiring managers should commit to a follow-up date with job candidates and to keep them informed of any delays or changes. 00:06:34 - use a motivational-based interviewing scoring system to determine the best fit for a role. Be honest with job candidates about their fit for the role, while also maintaining a positive and respectful tone. 00:09:21 - examples of receiving a job offer and feedback on unsuccessful job interviews. Positive and respectful feedback has an impact on job candidates, even when they do not get the job. 00:12:35 - referrals are important and can add value to your pipeline. Every little bit counts, and these extra people are going to be self-motivated to work with you because they've heard good things. 00:13:10 - transparency in the hiring process is essential to provide clarity to candidates. 00:15:22 - transparency doesn't mean you can share every detail with every person. There are legal experts who will tell you what you shouldn't say. Focusing on what you should say and being honest and transparent about the criteria and the scoring system will prevent you from saying something you shouldn't. 00:16:51 - giving feedback to candidates who didn't get the job is essential. It's an opportunity to provide specific prescriptive advice on how they can do better next time. Providing this feedback will help them in their future interviews and will prevent them from making the same mistakes again. 00:19:24 - take personal responsibility as a leader and let candidates know when they didn't get the job.

"Being able to be action oriented is so important because people at the end of the day, they're hiring you to solve a problem."

In an episode of the World at Work podcast, Cassie and I talk about the significance of being action-oriented during job interviews and on resumes. One of the most important things in an interview is sharing specific examples and experiences. Avoid providing hypothetical responses. By using acronyms like OAR (obstacle, action, and result) or PAR (problem, action, and result), job seekers can effectively structure their interview answers.

There is also a lot of value I things like detailed data and metrics in resumes to showcase accomplishments. As technology has led to shorter attention spans, being specific and using storytelling helps candidates stand out and demonstrate their expertise, knowledge, and skills to potential employers.

After listening to this episode, you will:

Master the art of displaying an action-oriented approach in both interviews and resumes.

Hone your ability to provide specific and compelling workplace examples and stories.

Leverage the OAR/PAR acronym for generating structured and effective interview responses.

Shift your focus from hypothetical answers to real-life experiences when discussing professional situations.

Boost your credibility by showcasing your achievements through the use of data and metrics.

Are you feeling frustrated and stuck trying to showcase your proactivity with just general examples in interviews and resumes? Break free from the status quo and discover how to effectively capitalize on your professional experiences to make a lasting impression. Reach out to Best Culture Solutions so we can help you proactively update your resume and prepare you for your next interview.

"You can't take on leadership if you're not action oriented. It's all about taking action, taking the lead on something."

Episode Highlights

00:02:12 - Tim defines action-oriented as the tendency to take action when problems present themselves, finding areas where you can positively influence things, and taking action on those items.

00:04:04 - Being action-oriented means that you are more likely to help organizations solve their problems, which is why employers are interested in candidates who demonstrate this trait.

00:07:47 - Carol Quinn's concept of an internal or external locus of control is useful for demonstrating action-orientedness, while questions about how candidates have solved problems in the past can provide opportunities to show how they take action.

00:13:36 - Job seekers should share specific stories, examples, and actions they took during the interview. Being afraid to share too much or being too high-level in responses can hurt the job seeker. Specificity is key to answering questions effectively and leaving a lasting impression on the interviewer.

00:15:01 - Specific examples are crucial in answering interview questions effectively. Hypothetical answers won't leave a lasting impression on the interviewer. Sharing the obstacle, action, and result is a useful acronym to follow during interviews. It's important to use specific examples of accomplishments on resumes too.

00:19:00 - Job seekers should use the OAR or PAR method when answering interview questions. The OAR method stands for Obstacle, Action, Result, and the PAR method stands for Problem, Action, Result. Using specific examples and actions is more effective than hypothetical answers.

00:21:08 - The action taken in a specific example is the most important part of an effective interview answer. The result is not as crucial as the action. Interviewers often ask hypothetical questions, but it's essential to provide specific examples. Using the OAR or PAR method can help job seekers prepare for interviews.

Connect with Tim and his team:

Website: https://bestculturesolutions.ca/

LinkedIn: Best Culture Solutions, Inc

Instagram: @best.culture.solutions

Email: [email protected]

"People will care as much as you show them that you care."

In this episode of World at Work, Jody Maberry joins me to talk about the irony of the best retention strategy for an organization: giving people a great boss.

When I took on a team struggling with low motivation and high turnover, I never expected that the key to success would be found in the power of genuine care. With dedication and the guidance of books like Creating Magic, I began to witness a remarkable transformation in my team. Prior to then, I had no idea the impact my own self-care would have on the success of my leadership.

In this episode, you will be able to:

Discover the power behind genuine care in enhancing leadership and employee retention.

Develop personal self-care and mental discipline as the key to becoming an excellent boss. Leverage the use of anonymous feedback surveys for refining leadership skills.

Delve into the importance of a supportive work culture in lowering employee turnover rates.

Explore Best Culture Solutions and similar resources for improving leadership potential.

Are you wanting improved morale and job satisfaction among your employees? Listen in as we discuss how to achieve it through compassionate and effective leadership.

"The best retention strategy that you can have as a leader is to be a great leader."

00:01:53

Good leaders care about their team, create a positive work environment, offer feedback, and give opportunities for growth.

00:07:54

leaders should start by taking care of their health first. This self-discipline positively affects their mindset and mental health. Afterward, they should seek help from respected leaders, read books, and attend courses on leadership to improve their skills.

00:10:53

Seek help from other respected leaders, reading books or taking courses on leadership. Tim shares his experience of seeking advice from Lee Cockerell's book, Creating Magic, which helped him reduce turnover rates, improve KPI results, and create a healthy work environment.

00:12:59

Send out anonymous feedback surveys to each team to gain insights on where the leader is supporting them and where they could support better. This will give leaders a chance to take feedback seriously and improve, as well as make changes if necessary.

00:14:41

Sometimes leaders may be struggling because they are in the wrong role for them or need more attention from their boss. Surveys can help identify these issues and find the right role within the organization that fits them, or even lead to a different conversation.

00:16:19

It is important to be genuinely upfront with people and having a genuine mindset when conducting surveys. Leaders who prioritize feedback and show they care will see an increase in retention and respect from their team.

00:18:10

Best Culture Solutions helps with leadership strategy, surveys and retention initiatives. Prioritizing these steps can decrease long-term busyness, and the team can help facilitate the process.

Connect with Tim and his team:

Website: https://bestculturesolutions.ca/

LinkedIn: Best Culture Solutions, Inc

Instagram: @best.culture.solutions

Email: [email protected]