Wow Ergonomics

Wow Ergonomics

By Graham CoathHealth & Fitness
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Wow Ergonomics episodes

  • Wow Ergonomics 18th October 2024

    Graham Coath and Steven Howe are joined by Nicole Ratcliffe, also known as THE WORKPLACE SLEEP COACH!

    The impact of a poor night's sleep on someone's productivity at work cannot be underestimated, and yet, how many people are ever asked about their sleep patterns when it comes to a wellbeing check-in?
    Join us and bring your pillow!

    51 min
  • Wow Ergonomics 3rd October 2024

    WOW Ergonomics: Transforming the Contact Centre Experience

    In this episode of Wow Ergonomics, hosts delve into the evolving landscape of contact centres, highlighting the recent Contact Center Management Association (CCMA) conference. Welcoming special guest Laura Farrell, they discuss the shift from traditional call centres to modern contact centres, emphasizing the importance of engagement, diversity, and inclusion. Laura, who oversees member engagement at CCMA, shares insights on how the industry adapts to technological advances like AI, enhancing the customer experience from a reactive to a proactive approach. The conversation touches on cultural shifts within contact centres, the significance of people-focused management, and the increasing role of technology in improving processes and combating cybercrime. They also explore the importance of contact centres in charity events and how they contribute beyond their regular business operations. The episode winds down by encouraging more contact centres to join CCMA, highlighting the benefits of membership and collaboration in creating a more efficient and supportive business environment.
    00:00 Introduction and Greetings
    00:33 Discussing the Weather and Drinks
    01:07 Weekly Updates and Conference Highlights
    03:27 Introducing Special Guest Laura Farrell
    04:29 Laura's Role in CCMA
    08:42 Changes in Contact Centre
    18:02 Addressing Contact Centre Stigmas
    22:00 Career Growth in Contact Centres
    23:58 Charity Involvement and Community Support
    25:38 Improving Customer Experience with Technology
    29:47 Proactive vs. Reactive Customer Service
    32:46 Addressing Cybercrime in Contact Centres
    35:15 Promoting Inclusion and Diversity
    40:02 The Future of Contact Centres
    43:23 Conclusion and Membership Invitation

    48 min
  • Wow Ergonomics 27th September 2024

    Graham Coath, Twyla Howse and Steven Howe are back, and they're joined by the special guest Nicola Lathbury from FM Connect for an exciting continuation of their discussion on Facilities Management and mental health.

    55 min
  • Wow Ergonomics 20th September 2024

    Transforming Contact Centres: Redefining Customer Service and Employee Well-Being with Leigh Hopwood

    Episode Summary:

    Can the transformation of call centres redefine the future of customer service? Join us as we sit down with industry veteran Leigh, who brings over two decades of insight into the evolution of contact centres. From the early days of call centres to the vibrant, multifaceted contact centres of today, Leigh sheds light on the rebranding of the Call Centre Management Association to the Contact Centre Management Association, a move that underscores the expanding role of these vital customer service hubs.


    We also share a light-hearted moment discussing the quirky importance of public conveniences when judging the appeal of towns and venues.


    59 min
  • Wow Ergonomics Friday 13th September 2024

    Navigating Hybrid Workspaces & Ergonomics with Experts Bernard Crouch & Twyla Howse

    Join us for this engaging episode of 'Wow, Ergonomics' where we explore the intricacies of hybrid workspaces and ergonomics. Hosted on a Friday midday, this episode features special guests Bernard Crouch, a seasoned facility management consultant, and Twyla from Bakker.

    We delve into the modern-day challenges and solutions in workplace management, personal evacuation plans, and the evolving nature of office design post-COVID. We also discuss how facilities management can play a crucial role in fostering inclusive and efficient work environments. Plus, get insights into how organizations can balance aesthetics and functionality to enhance employee well-being.


    Whether you're an HR professional, facility manager, or simply interested in workplace dynamics, this episode offers valuable takeaways.

    00:00 Introduction and Welcome
    00:39 Meet Twyla and Bernard
    01:34 Twyla's Passion for Music
    02:23 Bernard's Background and Experience
    04:02 Understanding Facilities Management
    07:48 Challenges in Facilities Management
    09:19 Communication and Ergonomics
    14:53 Personal Experiences with Disabilities
    18:17 Facilities Management and Inclusion
    27:15 Adapting Office Spaces Post-COVID
    31:03 Challenges of Office Space Allocation
    34:33 Impact of Hybrid Working on Office Utilization
    38:31 Adapting Office Spaces for Hybrid Work
    40:11 Ergonomics and Mobile Solutions
    43:18 Creating a Comfortable Work Environment
    47:02 Balancing Remote and Office Work
    53:41 Encouraging Office Culture and Utilization
    01:01:05 Conclusion and Upcoming Event

    1 hr 3 min
  • Wow Ergonomics September 6th 2024

    Graham Coath and Steven Howe are the new Jedi order as they tackle a storm trooper!

    Today's guest on Wow is Mark Rigby who will of course be discussing...
    Living in the Lebanon....
    Flared Jeans and yes, a complete obsession with Wigan Warriors rugby team.
    #Ergonomics #Wellbeing #Culture #StarWars

    54 min
  • Wow Ergonomics August 23rd 2024

    The 'He isn't in the office one'....

    Graham Coath and Steven Howe are back to discuss what it is like working remotely. The pro's and cons of life on the road and in the age of digital nomadism is this a better lifestyle or is the reality harder than it seems on the Instagram posts and YouTube Streams?
    To be authentic Graham is broadcasting live from Malta!
    #RemoteWork #Ergonomics #DoesItWork #WorkLifeBalance

    35 min
  • Wow Ergonomics August 16th 2024

    Ever wondered what it's like to be caught in a thunderstorm in a tent or explore a foreign country during a global lockdown?

    This week on Wow Ergonomics, we dive into some of our wildest travel adventures and explore the fascinating intersection of travel, wellness, and AI technology.
    In this dynamic episode, our special guest Judy shares her unique experiences from the scenic landscapes of County Kerry to the historic streets of Malta. We delve into the challenges of maintaining wellness in our digital-driven lives, offering tips on balancing desk jobs with physical activities, combating headaches, and the art of mindful breathing. Plus, we brainstorm ways to make ergonomics more engaging for a healthier work environment.
    But that's not all! We also uncover the game-changing role of AI in video editing and production. Discover how tools like Descript and Captions are revolutionising workflows by saving valuable time on tedious tasks, while still leaving room for human creativity.
    Lastly, we tackle the complexities of building meaningful professional relationships on LinkedIn, sharing insights to help you navigate this professional platform effectively.
    Don't miss this episode packed with travel stories, wellness tips, and professional growth strategies!
    #Podcast #TravelTales #WellnessTips #AI #VideoEditing #Ergonomics #LinkedIn #ProfessionalGrowth #WowErgonomics

    29 min
  • Wow Ergonomics 9th August 2024

    Navigating School Uniform Changes and Effective Ergonomics Training

    In this episode of 'Wow Ergonomics,' Graham and Steven discuss various topics related to school holidays, the challenges of working from home with children, and controversial changes in school uniforms. They are joined by special guest Marianne Mills, who provides expert insights on ergonomics training and effective communication. The conversation covers the importance of hands-on learning, the pitfalls of poor communication, and how assumptions can hinder effective training. Marianne also shares her strategies for educating trainers and engaging learners through practical examples and real-life experiences. Tune in for a lively discussion packed with valuable takeaways on balancing professional and personal life during the summer holidays.
    00:00 Introduction and Double Trouble
    01:12 Summer Holidays and School Hassles
    03:26 The Great School Uniform Debate
    04:58 Life Skills and Transition Challenges
    09:45 Workplace Training and Communication
    30:58 Hands-On Learning and Product Engagement
    34:46 Conclusion and Farewell

    36 min

About Wow Ergonomics

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Wow Ergonomics is an ergonomics podcast with a difference!