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WTF! Walk The Floors Podcast- All Things Hospitality Training
WTF! Walk The Floors Podcast- All Things Hospitality Training episodes
- When Integrated Systems Don’t Integrate
In this episode guest speaker, Mark Kline from Cisco Systems shares his years of experience integrating systems in the hospitality industry, while educating us through his WTF! moments as he tried to make it all work out. Stephanie & Michèle add their own spice and share tips on what to look out for during the pre-opening stages as well as when transitioning over to new technologies.
Connect with Guest Speaker
Mark Kline https://www.linkedin.com/in/klinemark/
Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Connect On LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Learn more about your ad choices. Visit megaphone.fm/adchoices
Hosted on Acast. See acast.com/privacy for more information.
34 min - Travel & Tourism, The Good, Bad & The Ugly of Lost Luggage
This episode hosts Michèle Kline and Stephanie Leger celebrate Travel & Tourism Week. The gurus of quality assurance had no choice but to bring to light some WTF! Walk The Floors moments in the travel industry, which by the way tends to forget they are in hospitality as well.
Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Connect On LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Learn more about your ad choices. Visit megaphone.fm/adchoices
Hosted on Acast. See acast.com/privacy for more information.
23 min - Motherhood in Hospitality - MOTHER’S DAY SPECIAL
Motherhood in the industry is not for the faint of hearts! In this episode, Michèle reflects on the intricacies of being a Mom in the industry and what nobody talks about EVER, while Stephanie enlightens us with some perspective. They collectively add value by including tips and ideas for memorable Mother’s Day gifts for staff members.
Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Connect On LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Learn more about your ad choices. Visit megaphone.fm/adchoices
Hosted on Acast. See acast.com/privacy for more information.
16 min - Michele's Pet Peeves
Pet peeves round II. What does Michèle have to say about hers? These two hospitality industry fanatics could talk about pet peeves for days. In this episode, in collaboration with Stephanie Leger, Michèle Kline focuses on her pet peeves in Housekeeping, Engineering/Maintenance, Front Office, Food & Beverage and last but not least, Reservations.
Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Connect On LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Learn more about your ad choices. Visit megaphone.fm/adchoices
Hosted on Acast. See acast.com/privacy for more information.
21 min - Stephanie’s Pet Peeves
In this episode, hosts Michèle Kline and Stephanie Leger review Stephanie's pet peeves in five important departments:
- Housekeeping
- Front office
- Maintenance/Engineering
- F&B
- Reservations
Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Connect On LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Learn more about your ad choices. Visit megaphone.fm/adchoices
Hosted on Acast. See acast.com/privacy for more information.
17 min - Never Burn Your Bridges!
In this episode, Stephanie Leger from First Rate Hospitality & Michèle C. Kline from Kline Hospitality Consulting LLC unveils some WTF! stories on never burn a bridge. Bruning bridges in hospitality are bad news. Although it is a big world, the industry IS small and... EVERYONE knows each other.
Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Connect On LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Learn more about your ad choices. Visit megaphone.fm/adchoices
Hosted on Acast. See acast.com/privacy for more information.
21 min - With booze, you loose! With guest speaker Jordan Kayser
In this episode, Stephanie Leger from First Rate Hospitality & Michèle C. Kline from Kline Hospitality Consulting LLC takes you through a journey into the Food & Beverage world, specifically focusing on WTF stories associated with turning 21 and being of drinking age. Enlightened by guest speaker Jordan Kayser, F&B Director at AC Hotel Downtown Raleigh operated by Summit Hospitality Group, Ltd., together they share stories, from guests to associates who show no signs of shame.
Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Connect On LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Jordan Kayser https://www.linkedin.com/in/jordan-kayser-894b0180/
Learn more about your ad choices. Visit megaphone.fm/adchoices
Hosted on Acast. See acast.com/privacy for more information.
32 min - Spring is nature’s way to say let’s party!
In this episode, hosts Michèle Kline and Stephanie Leger celebrate making it to a major milestone: Episode 20!! As well, as discuss their stories while walking the floors during Spring Break. From coolers & an excessive amount of guests in one room to the most bizarre questions from guests.
Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Connect On LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Learn more about your ad choices. Visit megaphone.fm/adchoices
Hosted on Acast. See acast.com/privacy for more information.
26 min - It wasn't me
In this episode, Michèle Kline and Stephanie Leger discuss their experiences with outside vendors and those WTF conversations figuring out whose job is it?
Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Connect On LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Learn more about your ad choices. Visit megaphone.fm/adchoices
Hosted on Acast. See acast.com/privacy for more information.
24 min - International Women’s Day! With guest speakers Shondra DeLoach-Perea, MBA, Vice President of Field Services at IGT and Parminder Batra, CEO at TraknProtect
In this episode, Parminder Batra and Shondra Deloach-Perea join hosts Michèle Kline and Stephanie Leger to discuss International Women's Day and break the bias.
Connect with our guests on LinkedIn
Parminder Batra https://www.linkedin.com/in/parminderbatra/
Shondra Deloach-Perea https://www.linkedin.com/in/shondra-deloach-perea-mba-622637b/
Connect with the hosts on LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links:
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Learn more about your ad choices. Visit megaphone.fm/adchoices
Hosted on Acast. See acast.com/privacy for more information.
39 min
About WTF! Walk The Floors Podcast- All Things Hospitality Training
From the publisher's feed
Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in…
service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” moments they have experienced throughout their careers and openly talk about it. We are committed to NEVER revealing the name of a property or employee, nor putting a brand at risk. WTF was born out of Stephanie’s & Michèle’s passion for high-quality service, a solid brand representation and training made fun! We believe that even though the hospitality industry can be extremely demanding, there is a ton of fun in it and they want to bring some of that to you. And why not, at the same time, point out some of those areas where opportunities are missed and service can be enhanced. Follow their episodes as they embark on weekly training journeys while utilizing real-life experiences while they set the stage.
Hosted on Acast. See acast.com/privacy for more information.