Melissa：在一些國際大型賽事，例如香港主辦的東亞運動會中，如果有外國健兒或觀眾受傷，本地的工作人員一定要施以援手。

Venny：Let's learn some vocabulary expressing discomfort.

Laura：I have a headache. I think I have a heat stroke.

Melissa：‘Headache’是頭痛，‘heat stroke’就是中暑。

Venny：Other problems?

Laura：I ha...

Melissa：除了酒店前線員工，相信的士司機也有很多機會接觸外國旅客。

Venny：Laura, do you have difficulty telling taxi drivers where you want to go?

Laura：On the whole, they're very good. But sometimes I have to use a map or a business card.

Venny：那我們不如跟的士司機一起學些實用的英語吧！ 首先，我們要問乘客想去哪...

Laura：You look very busy, Melissa.

Melissa：Yes, some friends from Japan are coming. 招呼他們也挺忙的。

Venny：那我們出發吧！ Step 1 , let's go to the hotel.

Laura：Melissa, have you asked your guests, 'Do you have a reservation? '

Melissa：首先要問他們有沒有訂房。

Venny：Step 2?...

Melissa：Laura今天買了些三文治給我們吃。Thanks for your sandwiches!

Laura： There's very good service at the fast food shop, the cashier used excellent English.

Melissa：如果要落單，英文應該怎樣說呢？

Laura： Can I take your order?

Melissa：除了‘can’這個情態動詞，我們也可以說‘May I take your ord...

Melissa：在公在私，很多香港人不時要接待外國朋友，為他們安排早、午、晚三餐總少不了。

Venny：不過在香港找吃的地方真的不難。There are large and small restaurants, and fast food shops all over Hong Kong.

Laura：Yes, some serve breakfast, other serve lunch and most serve supper.

Melissa：‘Breakfast’是早餐、‘lunch...

Melissa：我們身邊有不少商務旅客、外籍同事，甚至來香港參加東亞運動會的健兒，如果他們遇上惡劣天氣，真的會很狼狽。

Venny：是呀！ 考一下Laura看她知道多少。When we have heavy rainfall, what should we do?

Laura：If a black rainstorm warning is in force, you will have to stay indoors until it's lifted.

Melissa：‘in force’ ...

Melissa：每年也有很多外國朋友來香港參加一些國際大型活動，遇上一些緊急情況，負責接待他們的工作人員一定要懂得運用英語去指示他們。

Venny：例如火警發生時，應該怎樣處理呢？

Laura：You must not use the lift, follow the green exit signs and use the stairs to leave the building. (你一定不能用升降機，沿著出口指示，行樓梯離開。)

Melissa：用‘must’，語氣會不會重了些？

La...

Melissa：東亞運動會為我們帶來蒙古、日本、韓國、關島等外國健兒和旅客，他們初到香港，少不免要向我們問路。

Venny：用英語來指示方向是否很難呢？

Laura：No, it is very easy, use 'left' and 'right' a lot. 'Turn left', 'turn right'; 'on your left', 'on your right'.

Melissa：原來要多用‘left’和‘right’，轉左、轉右就是‘turn left’，‘turn ri...

Melissa：Hi, Laura, Venny. How are you?

Venny：I'm fine, thanks.

Laura：I'm very well, thank you.

Melissa：‘How are you?’這句問候語，是否適合用於不同場合呢？

Laura：'How are you?' is more formal(正式). It's an enquiry as to someone's health. But it's not the time for long ...

Melissa：Hi, Venny! Hi, Laura!

Venny：Hello!

Laura：Hi, Melissa!

Melissa：用‘Hi’和‘Hello’與朋友、甚至是外籍朋友打招呼，感覺真的很親切。

Venny：沒錯，因為我們有很多機會用英文招呼外地的客人。Laura, do you know that an international event will take place soon in Hong Kong?

Laura：Yes, I have heard. It’...