Venny：有很多外國人在香港居住，如果他們有身體不適，我們要幫助他們。

Gloria：如果要幫助他們，首先就要明白他們有什麼身體不適。不如我們先學一些相關的英文生字，例如中暑、頭痛、肚痛、肚瀉等。

[Headache－頭痛]

[Heat Stroke－中暑]

Laura：I have a headache(頭痛). I think I have heat stroke(中暑).

[Diarrhea/Diarrhoea－肚瀉]

Laura：I have a stomach pa...

Gloria：Venny，除了酒店前線員工外，還有哪個行業的人有最多機會接觸外國旅客呢？

Venny：是的士司機；那就有勞各位的士司機學好幾句英文，以備不時之需。

[詢問乘客目的地]

Taxi Driver：Hello, where would you like to go?

[與客人閒聊]

Taxi Driver：Are you going to the East Asian Games? … I watch them on TV.

[收取車資及道別]

Taxi Dri...

Gloria：泰國的供應商今晚到港，你要幫忙打點一下。

Venny：Okay，我會接他們去酒店，並給他們一些旅遊資料。

Gloria：好，那拜託你了。

Venny：我也要來個熱身，溫習一下相關的英語。

[接待]

Laura：Welcome to Hong Kong. Do you have a reservation(預訂房間)? We have a few vacancies. Would you like a single or double room?

[旅遊建議]

...

Venny：Order?

Laura：2 hotdogs, please.

Venny：No hotdog!

Gloria：嘩，今時今日這種服務態度真的不行。

[詢問客人想吃什麼]

Venny：Welcome. Can I take your order?

[如果沽清呢？]

Venny：I am very sorry we have run out of hot dogs.

[提供另一個選擇]

Venny: Would you like noodles instead?...

Venny：Gloria，你買了這麼多零食？

Gloria：對，Venny，除了早、午、晚餐，想吃東西的時候也能吃到一些小食。

[早、午、晚餐]

Laura：What would you like for breakfast? We also serve lunch and later supper.

[小吃]

Laura：I can't wait for lunch. I need a snack(小吃). Maybe there are food stands serving ...

Venny：黃色暴雨警告生效啦！

Gloria：那我們還是要繼續工作了。其實學用英文來表達這些惡劣天氣警告，提示一下外來的運動員與朋友都不錯。

[黑色暴雨警告]

Venny：The rain is bad today, isn’t it?

Laura：There is a black rainstorm warning in force(生效). You will have to stay indoors until it's lifted(已解除).

[颱風訊號]

Venny：...

Laura：Stop, Gloria! You must wait till the light turns green.

Gloria：給警告真的要快，用 verb – 動詞做句子開始，或者用‘should’、‘must’這些情態動詞，就最能表達急切性。

[緊急情況：‘Must/ Should’等情態詞；“動詞”句子]

Laura：You must leave now there is a fire. Follow the green emergency exit signs.

...

Laura：Where's the washroom?

Gloria：Turn left.

Laura：And the pantry?

Gloria：Turn right.

Gloria：向左走，向右走？！

[轉左/右，在左/右邊]

1. 小食亭在那兒？

Venny：Hi, where can I buy food?

Laura：Turn left at the ticket stand; you will see a food stand on your right.

...

Laura：Hi, Gloria. How are you doing?

Gloria：I'm OK, thanks.‘How are you doing？’是用來跟相熟的朋友打招呼。It's a friendly greeting.

Laura：Good friends can greet each other like this:

[跟好朋友打招呼]

Laura：What you up to?

Gloria：Oh, I'm having a bad day…

Gloria：如...

Gloria：Hi, Laura. Hi, Venny.

Venny：Hi!

Laura：Hello!

Venny：用‘Hi’和‘Hello’跟朋友及外籍客人打招呼真的很親切。

Gloria：對！就好像招待第五屆東亞運動會的訪客一樣，不過先考考大家，知不知道‘Hi’同‘Hello’是有分別的呢？

[如跟不太相熟的同事、上司打招呼]

Laura：Hello, Miss Wong. How're you?

[如跟好友、熟人打招呼]

Gloria：Hi, Laura.

V...