In this video interview, Navin Jain, Practice Administrator at Cookeville, described how they put in place the key parts of an improved workflow. They streamline their forms and allow patients to fill out information at home.  Plus, they automated most of the check-in process for patients. As a result, the staff have less work, the clinic can prepare for the patient's visit in advance, and the clinicians can give the patient more face-to-face attention.  

This is done through their use of CareCognitics and its deep integration with athenahealth. Because CareCognitics is responsive, changes requested by the clinic can be made in a couple hours or a couple days. Cookeville has been able to eliminate some vendors and simplify operations.  

Learn more about CareCognitics: https://carecognitics.com/ 

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