So your two books; the John Wooden Pyramid of Success and Woodenisms: The Wisdom of Sayings of famed basketball coach John Wooden. Tell me how you got inspired by John and how you got into writing these books.

So you are an intentional living expert. So I didn't even know that existed. I don't even know what that means. So help me out.

Yeah, I was working with some people who I would say leaving, "Take care of number one," and I would always pause then say, "... so you don't step in number two!" And eventually I would just say, "Make sure you take care of number one," and they would just finish the sentence. One day I said, "Boy, that would be a really cool book title." Put the book together and there you go, there's the title.

Pamela is a friendship expert consultant. She resides in London, born and raised in South Africa where she's trained as a professional chemical engineer and her greatest passion is people, and her most admired strengths are her friendship skills.

How did you go from collections to transforming people and speaking all over the country?

What is a client orchardist?

It's like an orchardist in the trees, growing fruit. I see that you've got databases of prospects, customers and contacts. They are what you can harvest and farm and grow, like fruit trees.

Well, the Boomerang Principle is that those companies that allow and encourage former employee to return have a strategic advantage over those that don't.

I'm intrigued by the books that you've written about anxiety, phobias, panic, anger. The only word I don't see there is fear, and they all seem to interchange in our conversation these days. Is that a fair statement?

You're talking about true change here. We're not pulling any punches on this, folks.

One of the things that I've read about you is it really appears to zero down to one word and that is "amazing." Getting whatever amazing means out of yourself of course and out of other people. How did that all start with you?