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In this episode of the Customer Success Pro Podcast, Anika Zubair discusses the rapidly changing landscape of customer success and the importance of future-proofing one's career in this field. She outlines key trends, common mistakes professionals make in career planning, and provides a playbook for success that includes leveraging AI, connecting work to revenue, and building a personal operating system. Anika emphasizes the need for customer success professionals to take ownership of their career paths and to continuously adapt to the evolving demands of the industry.
Chapters:
00:00 Navigating Change in Customer Success
02:41 The Impact of AI on Customer Success
05:50 Common Mistakes in Career Planning
08:38 Future-Proofing Your Career
11:23 Building Your Personal Operating System
14:35 Leveraging AI as a Co-Pilot
17:20 Tracking Your Achievements
20:28 Acting Like the Next Level Version of You

Connect with Anika Zubair:
Website: https://thecustomersuccesspro.com/
LinkedIn:  https://www.linkedin.com/in/anikazubair/
RevUP Academy: https://thecustomersuccesspro.com/revup

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