One of our most popular podcasts - and it was actually a series of casts - were titled "The Efficient Assistant and The Effective Executive". We laid out a plan for having a great relationship with one's assistant, and we get comments and mails almost every day from managers and executives thanking us for sharing what their firm never did. [Think about the penny-wise and pound-foolishness of giving someone an administrative assistant and then not teaching the basics of how to make the investment valuable!] Many of the assistants actually say thanks for the fact that our system recommends that they do a LOT MORE work than what they're doing now.