Your Health University Podcast

Most people hear "growth" in healthcare and think of spreadsheets. Tatiana Zanzig thinks of the patient who can't make it to the doctor's office.

In part one of this two-part conversation, host Jamie Preston sits down with Tatiana, a nurse and Division President of Product for the Lowcountry at Your Health. She first saw the Your Health model up close as a home health clinician, watching it keep patients out of the hospital and heal wounds faster. She became its biggest cheerleader long before she joined the team.

In this episode:

• How a decade in med-surg and the ER shapes the way she leads growth today
• Why believing in what you offer makes conversations with patients and families genuine
• What "finding a way to get to yes" looks like inside a fast-moving, value-based organization
• How Your Health balances financial performance with a commitment to keep serving patients
• Who benefits most from the model: homebound patients, people with multiple chronic conditions, and those facing barriers to care

This conversation shows that growth with purpose isn't a slogan. It's how more people get the care they deserve. Part two is coming next week.

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What if the measures that feel like paperwork are really what keeps a patient out of the hospital?

Ericka Bauman, Director of Quality Assurance at Your Health, comes back to explain quality measures from the ground up. She covers the triple-weighted "heavy hitters" (A1C, blood pressure and medication adherence) and gives a 90-day plan for closing out the year. Her main point is that every gap stands for a real person, and the job isn't to check boxes but to see the whole patient and keep them healthy, safe and at home.

In this episode:

• What "triple-weighted" means, and why A1C, blood pressure and medication adherence matter most for star ratings and for patients
• A Q4 playbook, and why only the last A1C and blood pressure reading of the calendar year count
• Why missed medication-adherence days can't be made up, and how to set patients up for success starting in January
• Why providers should still code statin intolerance, and when advanced illness and frailty exclusions apply
• The biggest myth about quality work, and how mammogram buses and clinic health fairs help patients get screened

Quality isn't a report card. It's what lets someone get home to their family. Listen, then go look at your patients differently.

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The best design in healthcare is the kind you never notice. When it works, a patient feels safe before a clinician says a word. When it doesn't, trust wears away one small friction point at a time.

Jamie sits down with Mallory Phillips, creative director at Your Health. She led the creation of the company's logo and now helps shape how its teams learn. Mallory trained in advertising design at the Savannah College of Art and Design, and she argues that design is far bigger than logos and brochures. It covers forms, instructions, onboarding, the words staff choose, and the moment a clinician steps into a patient's home.

In this episode:

• Why patient experience rarely fails because of one big mistake, and how a hundred small friction points do the damage instead
• How in-home care flips the rules: you're a guest in someone's home, so trust has to be earned differently
• What Chick-fil-A's "my pleasure" and Airbnb's "home away from home" can teach healthcare
• The science of readable design, and why a confusing door handle is the designer's failure, not the user's
• The story inside the Your Health logo, from a handwritten signature to a plus sign that puts the patient at the center

If you've ever wondered why some care feels personal and some feels like paperwork, this conversation answers it. You'll also come away noticing the small details that make people feel seen.

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What if the most important leadership skill isn't knowing when to lead — it's knowing when to let go?

In this episode of Experiencing Healthcare, Jamie sits down with Matt Staub, CEO of Your Health, for an honest, story-driven conversation about one of the hardest things leaders face: the moment you have to decide whether to intervene or trust the person in front of you to figure it out themselves. Matt draws on his own experience leading a complex healthcare organization — and some unexpectedly vivid analogies involving Teslas, flight instructors, and teaching a daughter to drive — to explore what real leadership presence actually looks like.

What you'll hear in this episode:

• Why knowing when not to take control is the mark of a confident, mature leader
• The difference between someone struggling because of skill versus someone struggling because of confidence — and why each demands a completely different response
• What it means to be a "leader of leaders" — and how to build people who can steer the ship when you're not in the room
• How grace, trust, and being secure in yourself are the foundation of every great leadership relationship
• Why leaders should take their PTO — and why the week before you leave is actually your most productive

If you lead people — or you're being led — this one will stay with you.

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Your primary care provider is doing their best. But there's something they may not be telling you — not because they're hiding it, but because they simply can't know everything.

In this episode of Your Health University, Jamie Preston sits down with Scott Middleton — Founder and Chief Disruption Officer of Your Health — to talk about one of the most underutilized parts of the American healthcare system: specialty care. Scott shares real stories from the field that will make you rethink what you expect from your next appointment, including a patient who had been living in a nursing home for years without ever being offered a weight-loss medication that was available to her, and a lawsuit that turned on a single chest x-ray that no one thought to order.

What you'll learn in this episode:

• Why your primary care provider legally cannot keep up with every new medication, treatment, and specialist recommendation — and what to do about it
• What GLP-1 medications are, who qualifies, and why so many eligible patients are never told they exist
• The standard of care around lung cancer screening for smokers — and why not knowing this can have life-altering consequences
• How to ask for a specialist referral (and what happens if your provider pushes back)
• Why behavioral health is one of the most under-accessed specialties in America — and how to change that for yourself
• What "integrated care" actually looks like when it works — and what you deserve to expect from your healthcare team

You are the CEO of your own health. This episode gives you tools to act like it.

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Most families don't know what skilled nursing actually is until the moment they desperately need it — and by then, the system feels impossible to navigate. Joy Patterson has spent 25 years inside that system. She's here to change what you think you know about it.

In this episode, Jamie sits down with Joy Patterson, VP of Skilled Nursing Facilities at Your Health, for a straight-talking conversation about what skilled care really looks like, why it's constantly misunderstood, and what separates facilities that deliver exceptional outcomes from the ones that fall short.

Key topics covered:

• Why "we have great relationships" no longer wins hospital referrals — and what C-suite administrators are actually asking for
• How avoidable hospitalizations happen, and the clinical interventions that prevent them before a cough becomes pneumonia
• The staffing crisis hitting skilled nursing hardest, and how embedded partnerships change the equation
• What value-based care actually means at the bedside — and why it has nothing to do with cutting corners
• The questions every skilled nursing administrator should be asking a physician partner (but mostly aren't)
• Why physical presence inside a facility — not remote support — is the single biggest factor in better outcomes for residents and families

Whether you're a healthcare professional, a family member navigating a loved one's transition, or a Your Health team member building fluency in the landscape — this episode gives you a clearer picture of what excellent skilled care looks like, and why it matters more right now than it ever has before.

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Most people think occupational therapy is what happens after something goes wrong. Tyler Broome is here to tell you that's exactly the framing that's costing patients their independence.

In this episode of the Your Health University Podcast, Jamie sits down with Tyler Broome, a Certified Occupational Therapist Assistant at Your Health, to explore what OT actually is, how it fits into a truly integrated care model, and why the therapy team often sees the earliest signs of decline — before anyone else on the care team does.

Tyler brings a uniquely grounded perspective, shaped by a baseball career, a grandmother's fall, and years of working inside the homes of real patients. He articulates something most healthcare systems have yet to fully grasp: that medical outcomes and functional outcomes are deeply connected, and that a care team working in silos is a care team leaving gaps.

In this episode:

If you work inside the Your Health system — or if you've ever wondered what the therapy team actually contributes — this conversation will change how you think about the care happening around your patients every day.

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There's a number attached to every patient's chart that quietly shapes the resources they receive, the care they're offered, and whether their health conditions are fully seen — and most providers don't fully understand it.

In this episode, Jamie sits down with Ericka Bauman, Director of Quality Assurance at Your Health, to break down the Risk Adjustment Factor — better known as the RAF score. Ericka has spent years traveling across Georgia and South Carolina, walking into provider offices, sitting with care teams, and doing the work of turning confusing data into meaningful patient outcomes.

What you'll hear in this episode:

The numbers will follow when you take care of the patient. This episode will show you how.

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What actually happens to a patient a year into real, supervised peptide therapy? In the final episode of our peptides series, Dr. Melissa Jones and host Jamie Preston close the loop on the story that opened this whole series — and get honest about what changed, what didn't, and what every provider and patient still needs to know.

This episode goes beyond the science into the human side of the story: what it actually feels like when chronic pain resolves, when weight loss becomes life-changing rather than cosmetic, and when a skeptical clinician becomes one of the most passionate advocates in the building. Jamie also shares his own journey — turning 50, managing diabetes, and reaching his goal weight — as a real example of what supervised, responsible care can look like over time.

In this episode, you'll hear:

This is the episode that ties the whole series together — not as a sales pitch for peptides, but as a case for doing this the right way, with the right people, for the right reasons. It's the last episode in this run, but it won't be the last time we talk about this.

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What if the peptide you just ordered online isn't wrong — it's just wrong for you? In Episode 2 of our peptides series, clinical pharmacist Dr. Melissa Jones takes us inside the actual decision-making process providers use to match a peptide to a patient, and why skipping that process is how people end up wasting money, or worse, hurting themselves.

Host Jamie Preston and Dr. Jones dig into the real science: what a peptide is, how peptides signal the body, and why a healthy foundation — hormones and gut health — has to come before any peptide is even considered. From there, they cover the wide menu of options (tissue repair, skin and hair, sexual health, growth hormone support, metabolic health, sleep and stress) and what it actually means to “stack” or “cycle” peptides responsibly.

In this episode, you'll hear:

If you've ever wondered whether a peptide could actually help you — or wondered what your provider is really weighing before saying yes — this episode gives you the real answer, not the Instagram version.

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