I have surely made some mistakes in my life by not listening! Learn about one of those mistakes.

Do you remember your first MOD Shift at a hotel? I remember mine . . .

WELCOME to Part 2 of my 2-part series on Management Principles. In Part 2, I'll discuss the importance of doing "something" rather than "nothing" when handling guest issues.

I've learned over the years that EVERYONE is a VIP!

Learn how I used the bartering process to plan and execute a party my employees will never forget!

When you're a manager and you're helping your team out, is there anything you wouldn't do?

Learn about the incident at the last event I planned that put me into retirement! ** INCLUDES AD FOR A NEW HUMAN RESOURCES TEXTBOOK.

Having a Breakfast Attendant who won awards for her friendliness but not her cleanliness was a challenge. ** INCLUDES AD FOR CHOICE DNA.

WELCOME to Part 1 of my 2-part series on Management Principles. In Part 1, I'll discuss the importance of never leaving sheets in the dryer.

AD FOR SOCIAL LABELZ

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