In this episode, Neil shares essential insights on how to handle emergencies that may arise during a guest's stay. Drawing from his extensive experience as a live-in host, Neil discusses the importance of being prepared for medical emergencies, personal safety issues, and crime incidents. He emphasizes the need for hosts to remain calm and collected in such situations, providing practical tips on how to respond effectively. 

KEY TAKEAWAYS

• Always have a first aid kit on your property and ensure guests know how to contact emergency services. It's crucial to provide them with the correct emergency numbers, especially if they are from another country.

• If an emergency occurs, remain calm and professional. Your demeanor can help reassure guests and create a stable environment while emergency services are responding.

• Keep written notes about what happens during an emergency, including what you see, what is said, and the actions taken. This documentation can be valuable for any follow-up discussions.

• Provide guests with essential information, such as emergency service numbers and your property address, prominently displayed in your house rules. This ensures they can quickly access the information they need in a crisis.

• Encourage guests to download the app "What Three Words," which allows them to communicate their exact location using a unique three-word address. This can be especially helpful in emergencies when precise location details are necessary.

BEST MOMENTS

"If you've never dealt with the emergency services before, by the end of this episode you'll be confident with dealing with whatever happens."

"It's vital you stay out of the service workers' way as they work. Let them get on with their job."

"Empower your guests with the right information and tools to be able to deal with an emergency."

"In the UK, we simply dial 999 to be put through to the police, the fire brigade or the ambulance service."

"What Three Words is an app that can pinpoint just where you are, which could be a lifesaver."

CONTACT DETAILS

Visit Neil's Airbnb https://bit.ly/SuperhostNeil

Instagram: https://www.instagram.com/superhostneil/

Facebook: https://www.facebook.com/SuperhostNeil

TikTok: https://www.tiktok.com/@superhostneil

Email: [email protected] 

ABOUT THE HOST

Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.

Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours.

ABOUT THE SHOW

Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.

With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.

In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar.

Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.