Thanks For Visiting

A bad review can feel personal, but defensiveness will not help you become a top-earning host.

Prevention will.

In this episode, Sarah and Annette break down six simple, fixable ways to prevent guest complaints before they happen and create the kind of stay that earns five-star reviews. None of these fixes are complicated, and most do not cost much to put in place. But skipping them can cost you far more in guest frustration, public reviews, and lost future bookings.

They cover why clear check-in instructions matter so much, especially when guests arrive tired, nervous, or in the dark. They explain why working Wi-Fi is no longer a bonus, why the sleep experience deserves real attention, and why guests should never have to make a store run for basic supplies the moment they arrive.

You’ll also hear why the “forgot something” basket shows up in reviews more than it shows up as a cost, and how proactive communication can turn potential friction into a five-star moment.

If you want fewer complaints, better reviews, and a more thoughtful guest experience, this episode will help you identify the small details that make a big difference.

In this episode, you’ll learn:

• Why clear check-in instructions reduce guest frustration
• How to test your check-in process before guests arrive
• Why reliable Wi-Fi is now a must-have, not a nice-to-have
• Where to invest in quality inside your short-term rental
• Why the sleep experience matters so much for reviews
• How generous supplies prevent bad first impressions
• What to include in a “forgot something” basket
• Why proactive communication helps guests feel taken care of
• How small hosting details can lead to stronger five-star reviews

Resources Mentioned:

Join us Live and Learn about Strategic Host!

Mentioned in this episode:

Make More Money This Year | Join our LIVE Workshop!

If you have spent any time online lately, you have probably seen the headlines: rising costs, oversaturation, local bans, squatters, cleaning fees, strict house rules, and guests saying they are done with Airbnb.

But Sarah and Annette are not convinced the Airbnb market is collapsing.

They believe passive hosting is.

In this episode, they break down what is actually happening in the short-term rental industry in 2026, why guests are frustrated, and why the hosts going viral for the wrong reasons may be doing professional hosts a favor.

Sarah and Annette talk about the difference between real business risks and self-inflicted hosting problems. They cover why checkout chore lists, defensive review responses, Ring camera obsession, and treating guests like liabilities are pushing travelers back toward hotels — and why strategic hosts are still seeing revenue climb.

They also share what has helped their own portfolio continue to grow year over year: tracking listing analytics, understanding seasonality, using dynamic pricing well, refreshing properties, taking reviews seriously, diversifying across booking channels, and building direct guest relationships.

If you are wondering whether Airbnb is still worth it in 2026, this episode will help you understand which side of the market you are really on.

In this episode, you’ll learn:

• Why Sarah and Annette believe passive hosting is collapsing
• What viral bad-host moments reveal about guest frustration
• Which risks are real, including local restrictions, squatters, and oversaturation
• Why checkout chore lists and camera obsession are hurting the guest experience
• What active hosts do differently when markets slow down
• Why dynamic pricing needs strategy, not just software
• How reviews, refreshes, and direct booking relationships keep hosts competitive
• Why bad hosts being exposed may actually help strong operators

Resources Mentioned:

Join us Live and Learn about Strategic Host!

Most hosts think they are renting out a room, a house, or a place to sleep for the night.

But airlines used to think the same way about a seat.

Then they reimagined the flight experience. They built loyalty programs, unbundled extras, charged separately for convenience, and learned how to price based on demand. In this episode, Sarah and Annette explain what Airbnb hosts can learn from that same shift.

They break down how to stop seeing paid add-ons as “nickel-and-diming” and start seeing them as guest-centered convenience, luxury, and service. From fridge stocking and s’mores kits to early arrival offers, celebration flowers, balloons, and high-demand pricing, this episode will help you think differently about what your listing can offer beyond the stay itself.

They also make one thing clear: loyalty is not built from upsells. It is built from a five-star stay first. The extras are the bonus that make the experience easier, more memorable, and more likely to bring guests back.

If you want to add revenue, serve your guests better, and price your property with more confidence, this episode will give you practical ideas you can test this week.

In this episode, you’ll learn:

• Why airlines are a useful model for Airbnb revenue strategy
• How to think about upsells as convenience, not nickel-and-diming
• Why fridge stocking can be a guest-centered paid add-on
• How to add a simple touch of luxury to your listing
• Why early arrival offers can solve a real guest problem
• How to create excitement around birthdays, graduations, anniversaries, and reunions
• Why high-demand weekends should be priced differently
• Why loyalty starts with a five-star stay, not the upsell

Resources Mentioned:

Join us Live and Learn about Strategic Host!

Mentioned in this episode:

Make More Money This Year | Join our LIVE Workshop!

When an Airbnb is not getting booked, most hosts blame the price, the market, or oversaturation.

But the real reason is often hiding in four places you can actually control: your listing, your data, your calendar, and your past guests.

In this episode, Sarah and Annette break down the four areas every host should audit before dropping their rate. They explain why your title, hero image, photos, description, and review responses all affect whether a guest clicks and books. They also show why Airbnb’s professional hosting tools can help you find the exact point where your booking funnel is breaking.

You’ll hear how one Strategic Host member improved her listing-to-booking conversion from 0.64% to 2.17% in just 10 days by fixing the right problem instead of assuming she was overpriced. You’ll also learn why calendar settings like minimum stays, blocked dates, and one-night stay restrictions can quietly cost you bookings, and how past guests can become a repeat booking engine when you build a simple loyalty loop.

If you want more bookings without defaulting to lower prices, this episode will help you stop guessing and start identifying what is actually costing you reservations.

In this episode, you’ll learn:

• Why price is not always the reason your Airbnb is not booked
• How your hero image, title, photos, and description affect conversion
• Why review responses should be written for future guests
• How to use Airbnb’s professional hosting tools to find booking gaps
• Why your calendar settings may be blocking revenue
• How one-night stays can create hidden booking opportunities
• Why past guests are one of your most overlooked booking sources
• How to build a simple loyalty loop that brings guests back

Resources Mentioned:

Join us Live and Learn about Strategic Host!

Mentioned in this episode:

Make More Money This Year | Join our LIVE Workshop!

Shannon Leyh has been in the Thanks for Visiting world for years, but her hosting business looks very different today than it did when she first came on the podcast.

Shannon lives in Ohio and owns an out-of-state short-term rental in Snowshoe, West Virginia. For the first two and a half years, her property was managed through the resort’s rental program. But when the resort changed its housekeeping policy and Shannon realized how little visibility she had into guest issues, refunds, maintenance, and the guest experience, she decided it was time to take control.

In this episode, Sarah and Annette talk with Shannon about what it actually looks like to self-manage a highly seasonal ski-market property from five to six hours away. Shannon shares why self-management is doable but not passive, how she uses midterm rentals during slower summer months, and why knowing your numbers is non-negotiable.

She also breaks down the major pricing shift that changed her 2026 revenue. After initially deciding PriceLabs did not understand her rural Snowshoe market, Shannon gave it another chance, learned how to read her booking window, and nearly doubled her January ADR from $508 in 2025 to $944 in 2026.

If you have ever assumed your market is different, your property cannot command higher rates, or your calendar needs to be booked months in advance to be successful, Shannon’s story will challenge the way you think about pricing, self-management, and revenue strategy.

In this episode, you’ll learn:

• Why Shannon left the resort management program and started self-managing
• What she gained by keeping control of her cleaner and guest experience
• Why self-management is doable, but not passive
• How she uses midterm rentals during slow summer seasons
• Why booking too far in advance can signal underpricing
• How PriceLabs helped her nearly double her January ADR
• Why higher rates led to better guest reviews
• How Shannon is testing a parent-child listing strategy
• Why revenue management is more than moving nightly rates up and down
• How fixed costs, PMI, equity, and tax planning fit into a larger revenue strategy

Resources Mentioned:

Join us Live and Learn about Strategic Host!

Learn more about Price Labs

Mentioned in this episode:

Make More Money This Year | Join our LIVE Workshop!

Allie White did not think she could manage her own short-term rental.

After a painful long-term rental experience and an underperforming short-term rental managed by a well-known property management company, she assumed someone else would always be better equipped to run the business.

But Serenity Cabin in Wintergreen, Virginia, was bleeding money. The property management company had brought in around $16,000 when Allie had expected much more, and selling the property would have meant walking away from the investment at the wrong time.

So she decided to test one question: what if she managed it herself?

In this episode, Sarah and Annette sit down with Allie to talk about the assumptions that almost cost her the property, the systems she put in place when she took over, and how dynamic pricing, one-night stays, pet-friendly policies, early check-in, late checkout, and better operational control helped her dramatically increase revenue.

Allie also shares how understanding her true booking window helped increase RevPAR by 25% during the off-season, why she no longer assumes large property management companies know best, and how guest feedback helps her keep improving the experience.

If you have ever wondered whether your property is truly maxed out—or whether the right strategy could still unlock more revenue—Allie’s story is a reminder to question the assumptions before you give up.

In this episode, you’ll learn:

• Why Allie moved from long-term rentals into short-term rentals
• What went wrong with her property management experiences
• How self-management changed the performance of Serenity Cabin
• Why dynamic pricing and one-night stays helped increase revenue
• How pet fees, early check-in, and late checkout created additional income
• Why booking window strategy matters more than simply raising rates
• How Allie increased RevPAR by 25% in the off-season
• Why guest feedback can become a roadmap for better hosting
• How Allie is preparing to become the kind of boutique property manager she wished she had

Resources mentioned:

Join us Live and Learn about Strategic Host!

Stay at Serenity Cabin

Learn more about Price Labs

Mentioned in this episode:

Make More Money This Year | Join our LIVE Workshop!

A better Airbnb setup does not always require a renovation.

Sometimes, the details guests remember most are the smallest ones: an extra blanket they can actually find, a coffee cup they can take on the road, a backup key when the smart lock fails, or a sound machine that helps them sleep better.

In this episode, Sarah and Annette share 10 simple but genius Airbnb setup hacks they use in every property they touch. These are low-cost, high-impact details that protect your property, reduce guest friction, prevent unnecessary messages, and create the kind of stay guests mention in reviews.

They cover everything from zip encasement mattress protectors and blackout curtains to stocked kitchens, forgot-something baskets, guidebook photos, extra hooks, and a bulbs-and-batteries box that saves everyone time when something minor goes wrong.

If you want to create a smoother, more thoughtful guest experience without taking on a major renovation, this episode is your setup checklist.

In this episode, you’ll learn:

• Why zip encasement mattress and pillow protectors matter
• How blackout curtains and sound machines improve guest sleep
• Why extra blankets should be easy to find and intentionally stored
• What to include in a better Airbnb coffee station
• Why your kitchen should be stocked beyond the basics
• How a forgot-something basket can surprise and delight guests
• Where hooks can reduce everyday guest friction
• Why every smart lock needs a backup key nearby
• How photos in your guidebook can prevent guest confusion
• What to include in a bulbs-and-batteries box

Resources Mentioned:

Join us Live and Learn about Strategic Host!

Mentioned in this episode:

Make More Money This Year | Join our LIVE Workshop!

Sarah and Annette have generated $5 million through Airbnb hosting, but not because everything went perfectly.

That number came from more than a decade of building, making mistakes, fixing systems, managing guests, growing a team, and learning what actually moves the needle in a short-term rental business.

In this episode, they break down the seven biggest lessons they wish every host understood earlier. These are not just about choosing the right property. They are about the business around the property: clean finances, the right team, backup systems, brand standards, guest feedback, booking diversification, and knowing your why.

They also explain why a full calendar does not mean much if your books are messy, why desperate hiring is expensive, why every host needs backups before they need them, and why Airbnb should not be your only booking strategy.

If you want to build a hosting business that can survive the hard weeks and keep growing over time, this episode is a practical look at what Sarah and Annette have learned after $5 million in Airbnb hosting.

In this episode, you’ll learn:

• Why clean finances should start before your first booking
• Why your team is an investment, not just an expense
• What systems and backups every host needs in place
• How brand standards make better business decisions easier
• Why negative guest feedback can become valuable business data
• Why hosts need booking channels beyond Airbnb
• Why money alone will not carry you through the hard parts of hosting

Resources Mentioned:

Join us Live and Learn about Strategic Host!

Mentioned in this episode:

Make More Money This Year | Join our LIVE Workshop!

Most hosts looking to grow their short-term rental portfolio start in the same place: Zillow, public listings, and whatever properties everyone else can already see.

But the best opportunities often never make it that far.

In this episode, Sarah and Annette break down four ways to find short-term rental properties before they hit the open market. They share how co-hosting can become an acquisition strategy, why being visible and vocal matters, how Facebook groups and local communities can surface hidden opportunities, and why working with STR-specific experts can help you spot the difference between a cheap property and a property that will actually perform.

They also share the story of The Audrey, one of their own Columbus properties that started as a co-hosting relationship before becoming an off-market purchase.

If you are trying to grow your portfolio, this episode is a reminder that the next deal may not come from refreshing Zillow. It may come from the relationships you are already building.

In this episode, you’ll learn:

• Why some of the best STR properties never hit the market
• How co-hosting can lead to future ownership opportunities
• Why your reputation as an operator can make you the obvious buyer
• How to make yourself visible to owners, agents, and local networks
• Why Facebook groups and online communities can reveal off-market leads
• What to look for in an STR-specific real estate expert
• Why relationships can matter more than listing sites when finding your next property

Resources Mentioned:

Apply and Learn about Strategic Host!

Mentioned in this episode:

Make More Money This Year | Join our LIVE Workshop!

Most Airbnb hosts plan for the obvious costs: the mortgage, furnishings, cleaning fees, and maybe a few supplies.

But the expenses that hurt the most are usually the ones no one planned for.

In this episode, Sarah and Annette break down 11 short-term rental expenses that commonly catch hosts off guard. Some are small recurring costs. Others can wipe out thousands of dollars if they are missing from your forecast, budget, or profit and loss statement.

They cover everything from short-term rental insurance and permits to platform fees, tech stack bloat, credit card processing fees, chargebacks, utility spikes, seasonal photography, furniture replacement, and the professional team every host should have before they need one urgently.

They also name the most expensive hidden cost of all: hosting without a pricing strategy.

If you are only looking at gross revenue, this episode will help you understand what your Airbnb is actually costing you—and where those expenses belong in your business.

In this episode, you’ll learn:

• Why AirCover is not a replacement for short-term rental insurance
• Which licensing and permit costs hosts need to plan for
• How OTA commissions and platform fees affect actual profit
• Why tech subscriptions should be audited quarterly
• What direct booking hosts need to know about processing fees and chargebacks
• Why high occupancy can create higher utility costs
• How seasonal photography can impact bookings
• Why cheap furniture often costs more over time
• Which financial professionals belong in your hosting business
• Why a missing pricing strategy can cost more than anything else

Resources Mentioned:

Join us Live and Learn about Strategic Host!

PriceLabs: Revenue management for hosts and property managers.

Mentioned in this episode:

Make More Money This Year | Join our LIVE Workshop!