One of the best things about working as a consultant is the variety of projects I get to be involved in. This episode is about what actually happens when I’m brought in to help a team. I’m going to share five moves that I make that might be helpful to you and your team. Hi, […]

Listening can be more complicated than it seems at first. And apparently you know this already, because I had such nice response to our most recent episode talking about listening. So I wanted to follow it up today with some prompts to help you reflect on your listening, so you could take the next step […]

How we listen, and think about listening, can help us be better at what we do I’ve had a few requests lately for more resources on listening. Now, you already know how to listen well, so what I’ll share today can help you use your listening to make more confident decisions in messy, unpredictable, real-world […]

Is it possible to develop strategies to be a better empathizer? Dr. Esther Ra is co-hosting with me today, and we’re talking about empathy. Dr. Ra will share a glimpse at some of the research on empathy in health care, some interesting statistics, and a quick refresher for you. It could be handy right before […]

Hi, everybody. I am going to skip the usual introduction today. This is a mini episode because I get to talk about the opening of our library. Our Learning Library is finally done. It’s been a long time coming, y ‘all, like eight and a half years worth of work. And many of you have […]

Shared decision-making is a common clinical goal, and numeracy is one mechanism that makes it work. What I’m sharing in this episode might help you feel less anxious about all of the above, and maybe even listen a little differently to your next patient. Hi, everybody, this is 10 minutes to better patient communication from […]

Welcome to a new year, and a new chapter for the show. We’re starting a new collaboration and I couldn’t be happier about it. I’m thrilled to welcome Dr. Esther Ra to the show, as a new voice contributing her expertise on communication across professions and across the world. Hi, everybody. This is 10 Minutes […]

In a recent conversation about patient numeracy, and talking about numbers, a related question surfaced, and I thought it was worth exploring for its own episode: talking about randomness and randomization with patients. Hi, everybody. This is 10 Minutes to Better Patient Communication from Health Communication Partners. Since 2017, we’ve been giving you inspiration and […]

In Part 1 of my conversation with Dr. Tim Gilligan, Dr. Gilligan talked about some of the systemic issues that separate patients from providers and make communication difficult in health care. In Part 2, you’ll hear how communication helps Dr. Gilligan manage some of these systemic obstacles. Hi, everybody. This is 10 Minutes to Better […]

Today I get to talk to Dr. Tim Gilligan. He’s the President of the Academy of Communication in Healthcare and an oncologist at Cleveland Clinic. And Dr. Gilligan gets right into how systems-level issues in health care actively push providers away from patients. He talks about how this can lead, sometimes directly, to worse patient […]