I interview Dr. Ann Ancona about a specific communication challenge she faces as a provider and an educator: communication when the patient (or parent) is a medical professional. You’ll learn why this can be a problem, what can go wrong, and what to keep in mind the next time you’re communicating with a patient or […]

I interview Dr. Ann Ancona about a specific communication challenge she faces as a provider and an educator: communication when the patient (or parent) is a medical professional. You’ll learn why this can be a problem, what can go wrong, and what to keep in mind the next time you’re communicating with a patient or [...]

You have information that will help your patients be healthier. But what about when you have differences of opinion on what healthy means? In this episode, I’m diving into these differences. And you’ll learn how to keep differences from getting in the way, when they occur between you and your patient. EPISODE TRANSCRIPT As providers, you […]

You have information that will help your patients be healthier. But what about when you have differences of opinion on what healthy means? In this episode, I m diving into these differences. And you’ll learn how to keep differences from getting in the way, when they occur between you and your patient. EPISODE TRANSCRIPT As providers, you [...]

Emotion always comes into interpersonal communication. This episode focuses on the emotional impact you want your words to have when you’re communicating with a patient or client–and the words and phrases you’re using to make it happen. You’ll learn 3 questions that’ll help you dig into the how and why of your affective communication. EPISODE […]

Emotion always comes into interpersonal communication. This episode focuses on the emotional impact you want your words to have when you re communicating with a patient or client–and the words and phrases you’re using to make it happen. You’ll learn 3 questions that’ll help you dig into the how and why of your affective communication. EPISODE [...]

Interprofessional communication is all the rage these days! No, seriously, if you want to get work done on big problems, it means talking to people outside your hallway. In this episode, you’ll learn some of the structural issues that can get in the way of interprofessional communication. And how to address them, so you can get […]

Interprofessional communication is all the rage these days! No, seriously, if you want to get work done on big problems, it means talking to people outside your hallway. In this episode, you’ll learn some of the structural issues that can get in the way of interprofessional communication. And how to address them, so you can get [...]

Can ordinary language undermine equity? Research has shown that health care providers can unintentionally contribute to health disparities. In this episode, we’ll take a look at the role that ordinary, everyday language can play in health disparities, and what you can do about it. EPISODE TRANSCRIPT Recent research has shown how public health, medical care, […]

Can ordinary language undermine equity? Research has shown that health care providers can unintentionally contribute to health disparities. In this episode, we ll take a look at the role that ordinary, everyday language can play in health disparities, and what you can do about it. EPISODE TRANSCRIPT Recent research has shown how public health, medical care, [...]