Heard about that ‘word gap’? So have we. This episode is to help you improve your communication, even when your patients don’t talk like you do. In this episode, you’ll learn: what all the fuss is about over that gap how it can work against your patient relationships without your noticing 4 things you can […]

Heard about that ‘word gap’? So have we. This episode is to help you improve your communication, even when your patients don’t talk like you do. In this episode, you’ll learn: what all the fuss is about over that gap how it can work against your patient relationships without your noticing 4 things you can [...]

“If you’re not an animal person,” the nurse educator told me, “it can be hard to understand how much pets mean to your patients with pets. What you’ve written will help providers understand that.” So if you’re not particularly an animal person, this episode is for you. If, on the other hand, you ARE an […]

“If you’re not an animal person,” the nurse educator told me, “it can be hard to understand how much pets mean to your patients with pets. What you’ve written will help providers understand that.” So if you’re not particularly an animal person, this episode is for you. If, on the other hand, you ARE an [...]

One of the most common sentiments I have heard from providers is their concern that they are not connecting with patients when they seem to have little in common. This makes sense; in general, it’s easier for us to communicate with people when we feel we have plenty in common. But since you interact with people […]

One of the most common sentiments I have heard from providers is their concern that they are not connecting with patients when they seem to have little in common. This makes sense; in general, it’s easier for us to communicate with people when we feel we have plenty in common. But since you interact with people [...]

It seems each of us knows someone who has cancer, is in recovery from cancer, or has died from cancer. Near the start of this year, we ran a podcast episode called “Providers, your language may have more power than you realize.” That episode begins with a recollection from a woman with cancer about an […]

It seems each of us knows someone who has cancer, is in recovery from cancer, or has died from cancer. Near the start of this year, we ran a podcast episode called Providers, your language may have more power than you realize. That episode begins with a recollection from a woman with cancer about an [...]

Is your organization offering implicit bias training? It’s important, and risky, work. In this episode, you’ll learn how implicit bias matters to disparities why facing bias is “risky business” three things to consider as your organization goes forward EPISODE TRANSCRIPT Hi. This is 10 minutes to better patient communication. I’m Dr. Anne Marie Liebel. Recently, […]

Is your organization offering implicit bias training? It’s important, and risky, work. In this episode, you’ll learn how implicit bias matters to disparities why facing bias is “risky business” three things to consider as your organization goes forward EPISODE TRANSCRIPT Just over two weeks ago, I was giving a talk about addressing unconscious or implicit [...]