NN/g UX Podcast

10. On Delight, Emotion, and UX - Flipping the Script with UX Specialists Therese Fessenden & Rachel Krause

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To celebrate our first podcast milestone, we flipped the script. NN/g UX Specialist Rachel Krause guest-hosts this episode, and interviews host Therese Fessenden about the concept of "delight" in user experience: what it is, why the pursuit of delight can often be a short-sighted and misunderstood endeavor, and how a more holistic approach to interpreting and anticipating user needs can more reliably lead to an experience that delights beyond a single interaction.

Read more about the hosts: 

  • Therese Fessenden's Articles & Videos (NN/g bio)
  • Rachel Krause's Articles & Videos (NN/g bio)

    • Free resources cited in this episode:

    • A Theory of User Delight: Why Usability Is the Foundation for Delightful Experiences (free article)
    • Design for Emotion (by Daniel Ruston, UX Lead at Google Design)
    • Principles of Emotional Design (Intuit case study by Garron Engstrom)
    • How Delightful! 4 Principles for Designing Experience-Centric Products (Autodesk MLP case study by Maria Giudice)
    • Research: Perspective-Taking Doesn’t Help You Understand What Others Want (HBR article by Tal Eyal, Mary Steffel, Nicholas Epley)
    • Harvard Psychiatrist Identifies 7 Skills to Help You Get Along With Anybody (Inc. article by Carmine Gallo about Helen Riess' work)

      • Other resources cited in this episode:

      • Emerging Patterns in Interface Design (UX Certification course)
      • Persuasive and Emotional Design (UX Certification course)
      • DesignOps: Scaling UX Design and User Research (UX Certification course)
      • Designing for Emotion by Aarron Walter (book) 
        • ...more
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