Calabrio CEO Tom Goodmanson discussed how technologies like automation, AI, and analytics can help companies deliver a richer human interaction. Human interaction is becoming a luxury. In the era of excessive screen time, cyber trolls, hacking, catfishing, fraud - tech has done a lot to hurt the way we interact. Now it’s time for tech to make it up to us. With poor customer service costing businesses more than $75 billion a year, companies simply cannot afford to delivery anything other than exceptional customer experiences. And while there’s great irony in the idea that humanizing the workplace depends on artificial intelligence and analytics, learn how it makes perfect sense.

Calabrio CEO Tom Goodmanson discussed how technologies like automation, AI, and analytics can help companies deliver a richer human interaction. Human interaction is becoming a luxury. In the era of excessive screen time, cyber trolls, hacking, catfishing, fraud - tech has done a lot to hurt the way we interact. Now it’s time for tech to make it up to us. With poor customer service costing businesses more than $75 billion a year, companies simply cannot afford to delivery anything other than exceptional customer experiences. And while there’s great irony in the idea that humanizing the workplace depends on artificial intelligence and analytics, learn how it makes perfect sense.

1002: Contact Center Freedom and Workforce Optimization

If every company is now a tech company and digital transformation is a journey rather than a destination, how do you keep up with the relentless pace of technological change?


Every day, Tech Talks Daily brings you insights from the brightest minds in tech, business, and innovation, breaking down complex ideas into clear, actionable takeaways. 


Hosted by Neil C. Hughes, Tech Talks Daily explores how emerging technologies such as AI, cybersecurity, cloud computing, fintech, quantum computing, Web3, and more are shaping industries and solving real-world challenges in modern businesses.


Through candid conversations with industry leaders, CEOs, Fortune 500 executives, startup founders, and even the occasional celebrity, Tech Talks Daily uncovers the trends driving digital transformation and the strategies behind successful tech adoption. But this isn't just about buzzwords. 


We go beyond the hype to demystify the biggest tech trends and determine their real-world impact. From cybersecurity and blockchain to AI sovereignty, robotics, and post-quantum cryptography, we explore the measurable difference these innovations can make. 


Whether improving security, enhancing customer experiences, or driving business growth, we also investigate the ROI of cutting-edge tech projects, asking the tough questions about what works, what doesn't, and how businesses can maximize their investments.


Whether you're a business leader, IT professional, or simply curious about technology's role in our lives, you'll find engaging discussions that challenge perspectives, share diverse viewpoints, and spark new ideas.


New episodes are released daily, 365 days a year, breaking down complex ideas into clear, actionable takeaways around technology and the future of business.

News

Technology

Tech News

If every company is now a tech company and digital transformation is a journey rather than a destination, how do you keep up with the relentless pace of technological change? Every day, Tech Talks Daily brings you insights from the brightest minds in tech, business, and innovation, breaking down complex ideas into clear, actionable takeaways. Hosted by Neil C. Hughes, Tech Talks Daily explores how emerging technologies such as AI, cybersecurity, cloud computing, fintech, quantum computing, Web3, and more are shaping industries and solving real-world challenges in modern businesses. Through candid conversations with industry leaders, CEOs, Fortune 500 executives, startup founders, and even the occasional celebrity, Tech Talks Daily uncovers the trends driving digital transformation and the strategies behind successful tech adoption. But this isn't just about buzzwords. We go beyond the hype to demystify the biggest tech trends and determine their real-world impact. From cybersecurity and blockchain to AI sovereignty, robotics, and post-quantum cryptography, we explore the measurable difference these innovations can make. Whether improving security, enhancing customer experiences, or driving business growth, we also investigate the ROI of cutting-edge tech projects, asking the tough questions about what works, what doesn't, and how businesses can maximize their investments. Whether you're a business leader, IT professional, or simply curious about technology's role in our lives, you'll find engaging discussions that challenge perspectives, share diverse viewpoints, and spark new ideas. New episodes are released daily, 365 days a year, breaking down complex ideas into clear, actionable takeaways around technology and the future of business.

Share 1002: Contact Center Freedom and Workforce Optimization

Sign up to save your podcasts

1002: Contact Center Freedom and Workforce Optimization

1002: Contact Center Freedom and Workforce Optimization

More shows like Tech Talks Daily

This Week in Startups

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch

WSJ Tech News Briefing

The a16z Show

Software Engineering Daily

CyberWire Daily

Super Data Science: ML & AI Podcast with Jon Krohn

NVIDIA AI Podcast

Y Combinator Startup Podcast

Practical AI

Big Technology Podcast

Cybersecurity Headlines

Business Breakdowns

Bloomberg Tech

The AI Daily Brief: Artificial Intelligence News and Analysis

Consulting the Future

Startup Builders & Backers

IT Infrastructure as a Conversation

AI at Work

The Business of Cybersecurity

Business Technology Perspectives

Conversations from the Show Floor