Calabrio CEO Tom Goodmanson discussed how technologies like automation, AI, and analytics can help companies deliver a richer human interaction. Human interaction is becoming a luxury. In the era of excessive screen time, cyber trolls, hacking, catfishing, fraud - tech has done a lot to hurt the way we interact. Now it’s time for tech to make it up to us. With poor customer service costing businesses more than $75 billion a year, companies simply cannot afford to delivery anything other than exceptional customer experiences. And while there’s great irony in the idea that humanizing the workplace depends on artificial intelligence and analytics, learn how it makes perfect sense.

Calabrio CEO Tom Goodmanson discussed how technologies like automation, AI, and analytics can help companies deliver a richer human interaction. Human interaction is becoming a luxury. In the era of excessive screen time, cyber trolls, hacking, catfishing, fraud - tech has done a lot to hurt the way we interact. Now it’s time for tech to make it up to us. With poor customer service costing businesses more than $75 billion a year, companies simply cannot afford to delivery anything other than exceptional customer experiences. And while there’s great irony in the idea that humanizing the workplace depends on artificial intelligence and analytics, learn how it makes perfect sense.

1002: Contact Center Freedom and Workforce Optimization

If every company is now a tech company and digital transformation is a journey rather than a destination, how do you keep up with the relentless pace of technological change?


Every day, Tech Talks Daily brings you insights from the brightest minds in tech, business, and innovation, breaking down complex ideas into clear, actionable takeaways. 


Hosted by Neil C. Hughes, Tech Talks Daily explores how emerging technologies such as AI, cybersecurity, cloud computing, fintech, quantum computing, Web3, and more are shaping industries and solving real-world challenges in modern businesses.


Through candid conversations with industry leaders, CEOs, Fortune 500 executives, startup founders, and even the occasional celebrity, Tech Talks Daily uncovers the trends driving digital transformation and the strategies behind successful tech adoption. But this isn't just about buzzwords. 


We go beyond the hype to demystify the biggest tech trends and determine their real-world impact. From cybersecurity and blockchain to AI sovereignty, robotics, and post-quantum cryptography, we explore the measurable difference these innovations can make. 


Whether improving security, enhancing customer experiences, or driving business growth, we also investigate the ROI of cutting-edge tech projects, asking the tough questions about what works, what doesn't, and how businesses can maximize their investments.


Whether you're a business leader, IT professional, or simply curious about technology's role in our lives, you'll find engaging discussions that challenge perspectives, share diverse viewpoints, and spark new ideas.


New episodes are released daily, 365 days a year, breaking down complex ideas into clear, actionable takeaways around technology and the future of business.

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Technology

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If every company is now a tech company and digital transformation is a journey rather than a destination, how do you keep up with the relentless pace of technological change? Every day, Tech Talks Daily brings you insights from the brightest minds in tech, business, and innovation, breaking down complex ideas into clear, actionable takeaways. Hosted by Neil C. Hughes, Tech Talks Daily explores how emerging technologies such as AI, cybersecurity, cloud computing, fintech, quantum computing, Web3, and more are shaping industries and solving real-world challenges in modern businesses. Through candid conversations with industry leaders, CEOs, Fortune 500 executives, startup founders, and even the occasional celebrity, Tech Talks Daily uncovers the trends driving digital transformation and the strategies behind successful tech adoption. But this isn't just about buzzwords. We go beyond the hype to demystify the biggest tech trends and determine their real-world impact. From cybersecurity and blockchain to AI sovereignty, robotics, and post-quantum cryptography, we explore the measurable difference these innovations can make. Whether improving security, enhancing customer experiences, or driving business growth, we also investigate the ROI of cutting-edge tech projects, asking the tough questions about what works, what doesn't, and how businesses can maximize their investments. Whether you're a business leader, IT professional, or simply curious about technology's role in our lives, you'll find engaging discussions that challenge perspectives, share diverse viewpoints, and spark new ideas. New episodes are released daily, 365 days a year, breaking down complex ideas into clear, actionable takeaways around technology and the future of business.

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