Virgil Wong is the global practice head of DX/Creative at HGS Digital, a digital transformation company. He is also co-founder of Medical Avatar LLC, a digital health company creating time travel simulations to improve healthcare delivery, reduce health care costs, and improve outcomes. HGS Digital has built a reputation for helping enterprises create simple, frictionless digital experiences that solve complex problems. They help businesses increase revenue, engage customers, optimize operations, and improve people's lives. The company also provides the strategy, design, and technology needed to successfully become a digital innovator in your industry. A recent Adobe report found that a majority of CMOs (64%) are making customer experience (CX) and digital transformation a priority. Implementing the right digital strategy is more important than ever. I invited Virgil onto my daily tech podcast to talks about the emerging/2020 trends in digital customer experience and digital marketing. While "digital transformation" has become a buzzword, I learn how HGS Digital makes it happen with technology-agnostic, high-end digital strategy and solutions that create frictionless customer experiences and solve complex business problems such as:

• Converting more online shoppers to buyers
• Growing CPG brands' direct to consumer sales platforms
• Helping the largest healthcare insurance companies innovate CX
• Automating and simplifying online travel bookings Helping Fortune 100 companies, such as McDonald's, build positive online reputations

Virgil talks about all this and much more on today's episode. After listening, please share your thoughts, expertise, and insights by contacting me.