When we report a spammer, a scammer, or online harassment, where does it go? Who decides what gets removed or banned? Bots can do some of the work, but when it comes to messy online emotions, we need human expertise for context and judgement.

So who are these heroes? What do they see all day? And how does content moderation work on a global scale, where the ethics, laws, and cultures of different platforms are so subjective?

This week on INFLUENCE, Alice Hunsberger breaks down this complicated world. She's the VP of Trust & Safety and Content Moderation at PartnerHero, a company that staffs some of our favorite social media apps with specialized teams that weed out bad actors to ensure everyone has a safe experience online.

Alice explains why this crucial work is often unnoticed or deeply misunderstood by the public, why viewing humanity's worst behavior for a job is so punishing, the impossible tasks for regulators, and why she remains optimistic about the Internet despite the constant flow of harmful content.

For more on the Trust & Safety industry, subscribe to Alice's newsletter and podcast: https://alicelinks.com/

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