In episode #111 of the Growth Series podcast, Natalie Pater, Regional Account Manager at PMS is joined by Darren Polson, Head of Mortgage Operations at Aberdein Considine to discuss the secrets to crafting training plans that not only boost business growth but also nurture personal development in your team.

Darren breaks down the essential elements of an effective training plan, from a personalised induction process to an interim development period with targeted support and the vital role of ongoing mentorship.

Discover how these components work together to build confident, capable mortgage brokers ready to excel in their roles. With innovative methods like online learning and bi-weekly development slots, Darren illustrates how to maintain high levels of engagement while accommodating flexible work structures.

Whether you aim to enhance customer outcomes, improve staff retention or foster career progression, this episode is packed with actionable insights to help your mortgage firm thrive.