Founder of Lion Words, Diane is laser focused on customer research and brand strategy. She’s a top writer getting SaaS and B2B companies to simplify their message, attract more perfect-fit customers and get better results from their marketing.

She roars to us on her favourite Dave, her penchant for hotel lift music (and people with pointy ears), the legendary Jacqueline Wilson, stacking shelves, her love for languages, a pandemic pivot to copywriting, fighting the ‘fluff’ in B2B and SaaS, approaching and justifying research, putting buyer personas in the bin, the “so what?” test, over preparing, and a treasure trove more. 

*Good luck getting that one out of your head. 

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Follow Diane on LinkedIn 

And check out Lion Words 

(01:54) - Quick fire questions

(05:35) - First ever job

(07:22) - Studying languages and her pandemic pivot  

(13:09) - Finding the ‘fluff’ 

(16:08) - Research > strategy > tactics 

(19:03) - Justifying the research phase with clients

(20:36) - Should you chuck your buyer personas in the bin?  

(24:55) - Why customer interviews are king 

(29:47) - Building your messaging strategy post-research

(33:35) - Balancing customer vs competitor insights  

(37:41) - Listener questions (h/t Dave Harland)

(47:06) - 4 pertinent posers 

Different by Youngme Moon 

Alchemy by Rory Sutherland 

Harry Potter and The Goblet of Fire by J.K. Rowling 

Before I Go to Sleep by S.J. Watson 

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