QualiTest is the world’s largest pure-play software testing and quality assurance specialist. They design and deliver solutions that leverage deep industry-specific understanding with cutting-edge testing technology.

The company has expanded rapidly over the past year, moving its headquarters to London, opening additional offices in India, Portugal, Mexico, and the US, and completing acquisitions such as their recent acquisition of Algotrace.

The company also has ambitious plans to reach $1B revenue goal in 5 years. Norm Merritt is the global CEO of Qualitest. He has a proven track record of running highly-responsive and successful technology-enabled service businesses. Norm has run large business services firms such as iQor, where he led a turnaround of the $600 million business outsourcing firm. He has run various other companies like ShopKeep, a SaaS business and MortgageIT, an online mortgage origination business.

He also led an advisory practice helping mid-size CEOs drive success through the use of technology. Norm graduated cum laude from Brigham Young University and from the Harvard Business School with an MBA.

We discuss the importance of software testing before implementation and how businesses can make it easier to integrate software testing across multiple industries.

With experience growing businesses through organic growth and through acquisitions, running large BPO companies like iQor with a revenue of $700M, as well as later-stage start-ups like ShopKeep, he also shares the biggest lessons he has learned along the way.