Chapters:

0:00 - Intro
1:20 - How does Joola feel about the QC?
4:54 - The two versions UPA-A only & dual certified
7:55 - The QC process
11:50 - The thermoformed process
13:58 - Is Joola in bed with PPA?
17:30 - Joola R&D process
26:50 - How does Austin feel about the Joola hate?
29:50 - Pro IV break in
31:30 - The two types of break in
39:03 - Feedback pipeline
43:10 - Factory knockoffs
45:45 - Closing remarks