Dayna Johnson discusses the importance of integrating online tools in dental practices to enhance patient engagement and streamline operations. She presents compelling statistics on smartphone usage and patient preferences for online forms and scheduling, emphasizing the need for dental teams to adapt to these technological advancements. The conversation also explores the patient journey, highlighting how online booking can simplify appointment scheduling and improve overall patient experience.

Takeaways:

➡️Patients are increasingly seeking online tools for convenience.

➡️97% of the population has access to smartphones.

➡️83% of patients prefer to fill out forms before visits.

➡️76% of patients would choose providers offering online forms.

➡️Online scheduling familiarity is high among consumers.

➡️Patients often book appointments after hours.

➡️The patient journey begins with online searches.

➡️Appointment requests can lead to communication delays.

➡️Implementing online booking can enhance patient satisfaction.

➡️Adopting technology requires a mindset shift for dental teams.

Chapters:

00:00 Introduction to Online Tools for Dental Practices

01:46 Understanding Patient Behavior and Technology Adoption

10:30 The Patient Journey and Online Scheduling

17:12 Implementing Online Booking in Dental Practices

Book a call with Dayna if you are interested in learning more about this topic: https://calendly.com/dayna-johnson/discovery-call