Mackenzie Richter is the Vice President, Global Commercial Digital Workflow Solutions at Henry Schein, responsible for vision, strategic direction, commercialization, growth and performance of our new critical workflow initiatives.   

With over 25 years of experience, Mackenzie brings a deep understanding of both the digital dental workflow and the dental practice environment, having "grown up" working in her family’s dental practice. Throughout her career, she has consistently driven innovation, growth, and financial performance. The 3-Click Dentistry concept was born from conversation she had with her brother and has now moved into action.

In this conversation, Mackenzie discusses the evolution of dental technology and its impact on practice management. She emphasizes the importance of integrating AI and simplifying workflows to enhance efficiency and patient care. The discussion covers the challenges faced by dental practices, the concept of three-click dentistry, and the future of digital workflows, including innovations in night guard production.

Takeaways

➡Mackenzie Richter has a deep-rooted background in dentistry.

➡Technology can transform dental practices significantly.

➡AI can enhance patient treatment acceptance rates.

➡Simplifying workflows is crucial for dental teams.

➡3-click dentistry aims to reduce complexity in processes.

➡Integration of imaging and scanning technologies is essential.

➡Consistent documentation improves practice efficiency.

➡Future innovations will focus on accessibility and ease of use.

➡Night guards can be produced more efficiently with new technology.

➡The dental industry is continuously evolving to improve patient care.

Chapters

00:00 Introduction to the International Dental Show

03:11 The Impact of Technology in Dentistry

06:04 Challenges in Dental Practice Management

08:46 Three-Click Dentistry Explained

11:53 Integration of Imaging and Scanning Technologies

14:47 Future Innovations in Dental Workflow

17:54 Simplifying Night Guard Production

21:04 Conclusion and Future Outlook

Learn more about the 3-Click Digital Dental Workflow at: https://www.henryschein.com/IDS2025

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In this episode, Dayna Johnson discusses the critical aspects of perio charting in dental hygiene, emphasizing its importance for diagnosing periodontal disease. She shares practical tips for enhancing efficiency, including the use of keyboard shortcuts and custom scripts in Dentrix software. The episode also covers how to document exam information effectively and the benefits of copying this information into clinical notes for better patient care and insurance documentation.

➡Perio charting is essential for diagnosing periodontal disease.

➡Hygienists must prioritize time for perio charting.

➡Custom scripts can enhance efficiency in perio charting.

➡Keyboard shortcuts streamline the perio charting process.

➡The bleeding all button simplifies documentation of bleeding.

➡Exam information can be crucial for insurance claims.

➡Documenting clinical observations is important for patient records.

➡Stage and grade of periodontal disease should be included in charts.

➡Copying exam information to clinical notes saves time.

➡Continuous learning about software features is vital for hygienists.

Chapters

00:00 Introduction to Perio Charting

10:09 Utilizing Keyboard Shortcuts

16:28 Copying Exam Information to Clinical Notes

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In this episode, Dayna Johnson and Claire Dickinson discuss the impact of AI in the dental industry, addressing common fears and misconceptions while highlighting the benefits of AI as a tool for operational efficiency. They explore how AI can augment roles rather than replace them, the importance of protecting patient information, and practical applications of AI in both professional and personal contexts. The conversation emphasizes the need for continuous learning and adaptation to new technologies in order to thrive in the evolving landscape of healthcare.

Takeaways

➡AI is perceived with both fear and excitement in the dental industry.

➡Concerns about job security due to AI are prevalent among dental teams.

➡AI can enhance operational efficiency by automating tedious tasks.

➡It's crucial to reassure teams that AI is an augmentation tool, not a replacement.

➡Protecting patient information (PHI) is essential when using AI technologies.

➡Continuous conversation about AI's benefits can alleviate fears.

➡AI can assist in creating policies and operational documents quickly.

➡Using AI for transcription can enhance engagement during performance reviews.

➡AI can help with personal tasks, such as meal planning and scheduling.

➡Embracing AI is vital for staying relevant in the industry.

Chapters

00:00 Introduction to AI in Dentistry

02:04 Addressing Fears Surrounding AI

08:01 AI as an Augmentation Tool

13:54 Protecting Patient Information with AI

19:05 Operational Efficiency through AI

24:51 Embracing AI in Personal Life

29:04 Conclusion and Contact Information

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In this episode, Dayna Johnson discusses the various note-taking functionalities within Dentrix, emphasizing the importance of efficient note management for dental practices. She explores different modules such as the appointment book, family file, patient ledger, and patient chart, detailing how to effectively utilize each note type to enhance communication and patient care. The episode serves as a mini training session, providing practical tips and a downloadable tip sheet for listeners.

Takeaways

➡Understanding where to make notes is crucial for efficiency.

➡Different types of notes serve different purposes in Dentrix.

➡The appointment book has specific note features for daily reminders.

➡Family file notes can enhance patient relationships and loyalty.

➡Guarantor notes are important for family account management.

➡Clinical notes must document what happened during the visit.

➡Procedure notes help clarify treatment plans for patients.

➡The office journal is a centralized place for patient communication.

➡Pop-ups can alert staff to important patient information.

➡Daily billing statements are essential for financial tracking.

Chapters

00:00 Introduction to Note-Taking in Dentrix

02:53 Exploring the Appointment Book Notes

06:12 Understanding Family File Notes

08:59 Navigating Patient Ledger Notes

11:48 Diving into Patient Chart Notes

18:04 General Notes and Alerts in Dentrix

23:50 Conclusion and Resources

Want a printable, easy-to-follow guide for your whole team? Download the Dentrix Note Tip Sheet https://membership.novonee.com/notes_and_documentation?_ga=2.215580372.2117520768.1742825648-1710351467.1734448158 and keep it handy at every workstation. It’s perfect for training new hires and keeping everyone on the same page.

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In this episode, Dayna Johnson interviews Rebecca Herring about the role of virtual assistants in healthcare operations, particularly in dental practices. They discuss the challenges of staffing, the benefits of hiring virtual assistants, and the importance of proper onboarding and training. The conversation highlights how virtual assistants can alleviate burnout, improve efficiency, and ultimately contribute to the growth of dental practices. Rebecca shares insights on how to effectively integrate virtual assistants into a team and the positive impact they can have on practice management.

Takeaways

➡Virtual assistants can help alleviate staffing issues in dental practices.

➡Proper onboarding and training are crucial for virtual assistants' success.

➡Virtual assistants should be integrated into the practice culture.

➡Identifying tasks to delegate can improve efficiency and reduce burnout.

➡Virtual assistants can handle administrative tasks like insurance verification and phone support.

➡Hiring virtual assistants can lead to increased productivity and reduced overhead costs.

➡The work ethic of virtual assistants from offshore locations is often very strong.

➡Practices should consider the long-term benefits of hiring virtual assistants.

➡Communication tools can help integrate virtual assistants into the team.

➡Thinking outside the box can lead to innovative staffing solutions.

Chapters

00:00 Introduction to Virtual Assistants in Healthcare

11:20 Onboarding and Training Virtual Assistants

19:36 The Impact of Virtual Assistants on Practice Efficiency

26:37 Final Thoughts on Virtual Assistants and Practice Growth

You can contact Rebecca on her LinkedIn page here: https://www.linkedin.com/in/rebecca-herring-dental-experience/

Book a FREE consultation with Rebecca: https://www.yourtdcoach.com/

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In this episode, Dayna Johnson shares insights from her experiences in the dental industry, focusing on the latest updates in Dentrix software, particularly enhancements in perio charting. She discusses the new 'bleeding all' button, the importance of understanding periodontal disease stages and grades, and the features of the perio panel that can improve workflow efficiency for dental hygienists. Dayna emphasizes the significance of effective clinical documentation and encourages sharing knowledge within the dental community.

Takeaways

➡Dayna highlights the importance of sharing knowledge in the dental community.

➡The new 'bleeding all' button in Dentrix enhances workflow efficiency.

➡Understanding the stages and grades of periodontal disease is crucial for accurate documentation.

➡The perio panel in Dentrix offers various features for comprehensive patient assessments.

➡Custom scripts can be created for perio charting to suit individual workflows.

➡Visual aids in the perio chart can significantly enhance patient understanding.

➡Clinical documentation can be streamlined by copying exam information to clinical notes.

➡Dentrix's perio panel is well-designed for clinical documentation needs.

➡Sharing tips and insights can help improve dental practices.

➡Dayna expresses her willingness to assist dental professionals with their documentation needs.

Chapters

00:00 Introduction to Dental Insights

00:58 Enhancements in Dentrix: The Bleeding All Button

06:10 Understanding Periodontal Disease Stages and Grades

09:18 Exploring the Perio Panel Features

12:07 Customizing Perio Charting Workflows

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In this episode of the High Performing Dental Team podcast, Dayna Johnson interviews Janice Hurley, a dental image expert, discussing the importance of confidence in dental practices, effective hiring and onboarding practices, and enhancing the external image of dental practices to improve patient experience. Janice shares insights on building confidence in frontline team members, creating a positive work environment, and the critical role of online presence in shaping first impressions.

Takeaways

➡Confidence is essential for team effectiveness and patient interaction.

➡Hiring should be done from a position of confidence, not desperation.

➡Flexibility in job roles can attract better candidates.

➡Clear expectations and guidelines are crucial for team members.

➡Catch team members doing things right to build confidence.

➡First impressions are significantly influenced by paperwork and online presence.

➡Consistency in team appearance fosters a professional image.

➡Listening to team members and patients is key to building trust.

➡Avoid negative language when describing the work environment.

➡Regularly update and manage your online business presence.

Chapters

00:00 Introduction to Dental Image Expertise

02:01 The Importance of Confidence in Dental Practices

05:51 Building Confidence in Frontline Team Members

11:36 Hiring and Onboarding Best Practices

16:49 Creating a Positive Work Environment

21:42 Enhancing External Image and Patient Experience

27:35 The Role of Online Presence in First Impressions

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In this episode, Dayna Johnson interviews Andy Cleveland, a renowned expert in accounts receivable collections within the dental industry. They discuss recent changes in medical debt reporting, the role of collection agencies, and best practices for collecting payments effectively. The conversation emphasizes the importance of communication, value, and systems in managing patient payments and collections.

Takeaways

➡Andy Cleveland has over 25 years of experience in patient collections.

➡Recent legislation has changed how medical debt is reported to credit bureaus.

➡Collection agencies can still pursue debts, but they cannot negatively impact credit scores.

➡Effective collection practices should start on the day of service.

➡Staff turnover in dental practices can hinder effective collections.

➡Patients often prioritize other bills over dental payments.

➡Communication and training are essential for staff handling collections.

➡Billing regularly can reinforce the importance of payments to patients.

➡The value of services provided should be communicated to patients.

➡Choosing the right collection agency is crucial for maintaining a practice's reputation.

Chapters

00:00 Introduction to the Expert

03:28 Understanding Recent Changes in Medical Debt Reporting

10:32 The Role of Collection Agencies

15:55 Best Practices for Collecting Payments

20:50 The Importance of Communication and Value in Collections

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In this conversation, Dayna Johnson and Minal Sampat, discusses various aspects of managing a dental practice, including the importance of social media marketing, patient testimonials, and the innovative CE On The Beach event. The dialogue emphasizes the need for dental practices to adapt to changing social media landscapes, engage with patients authentically, and implement effective marketing strategies to thrive in the industry.

Takeaways

➡Listening to your team can lead to innovative ideas.

➡Patient testimonials are crucial for establishing authority.

➡Social media should reflect your practice's culture and values.

➡Choose social media platforms based on your target audience.

➡Start small with marketing efforts to build confidence.

➡Engaging patients in video testimonials can be simple and effective.

➡Social media is just one of many marketing avenues available.

➡Be open-minded about different marketing strategies.

➡Your practice's uniqueness should guide your marketing approach.

➡Always prioritize patient care and communication in your practice.

Chapters

00:00 Introduction to Dental Practice Management

03:05 The Birth of CE On The Beach

05:45 Navigating Social Media Changes

08:59 The Importance of Patient Testimonials

11:55 Choosing the Right Social Media Platform

15:08 Final Thoughts on Dental Marketing Strategies

You can reach out to Minal directly and purchase her book at: https://www.minalsampat.com/

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In this episode, Dayna Johnson and Dan Easty discuss the integration of technology and AI in dental practices. Dan Easty from Sunset Technologies explores the importance of security when implementing new technologies, the necessity of vetting AI companies, and the significance of keeping software updated. The conversation emphasizes the need for dental practices to be proactive in their approach to technology and patient data protection, while also looking forward to the future advancements in AI within the industry.

Takeaways

➡Dayna Johnson is a dental practice management expert and founder of Novonee.

➡Technology plays a crucial role in optimizing dental practices.

➡AI has been used in dental imaging and insurance for years.

➡It's essential to vet AI companies for security and compliance.

➡Practices should stay updated with their software to ensure security.

➡Upgrading hardware and software is vital for compliance and efficiency.

➡Curiosity about technology can lead to better questions and solutions.

➡Transparency from AI companies is crucial for trust and security.

➡AI has the potential to revolutionize the dental industry.

➡Practices should seek professional guidance when implementing new technologies.

Chapters

00:00 Introduction to Dental Practice Management

03:12 The Role of Technology in Dental Practices

06:02 Understanding AI in Dental Administration

08:52 Vetting AI Companies for Security

12:00 The Importance of Software Updates

15:05 Navigating Upgrades and Compliance

18:02 The Future of AI in Dentistry

20:51 Final Thoughts and Resources

Additional resources in this article: https://sunsetsecure.com/the-impact-of-ai-on-dental-cybersecurity-how-to-secure-your-practice-against-new-threats/

Contact Dan directly: https://www.linkedin.com/in/deasty/

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