The High Performing Dental Team

The High Performing Dental Team

By Dayna JohnsonEducation
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The High Performing Dental Team episodes

  • #196 Interview with Claire Dickinson - Software transition tips for success
    Claire Dickinson, Operations & Professional Relationships Director
    Claire has over 22 years of experience in dentistry and a bachelor's degree in Business Management and a master's in Organizational Management and Leadership
    🚨 Thinking about switching your dental software? Don’t do it without a plan.
    In this episode, Dayna Johnson and Claire Dickinson break down the realities—both the challenges and opportunities—of transitioning dental software in a busy dental practice. They explain why change management, team engagement, and tailored training are the keys to preventing frustration, lost productivity, and failed implementations.
    Claire shares her firsthand experience working with Dentrix Ascend, while Dayna outlines the step-by-step approach practices should take before, during, and after a software transition. From workflow analysis to building a safe learning environment, this episode gives dental leaders a practical roadmap for adopting new technology the right way.
    ✅ Key Takeaways:
    -Getting your team on board is the first step in any software transition
    -Understanding the “why” behind the change drives team engagement
    -Training must be customized to your practice’s workflows
    -Analyze your current systems before switching software
    -Ongoing support and reinforcement prevent backsliding
    -Team collaboration enhances training and adoption
    -Creating a safe space for questions improves confidence
    -Effective change management reduces the risk of failure
    -Comfort with uncertainty is essential in today’s tech landscape
    -Regular meetings and updates keep everyone aligned
    ⏱️ Chapters:
    00:00 Introduction to Software Transition in Dental Practices
    02:41 Understanding Change Management and Team Engagement
    05:24 Training Strategies for Successful Software Adoption
    08:20 The Importance of Workflow Analysis
    11:08 Reinforcement and Continuous Support
    13:55 The Role of Team Collaboration in Software Transition
    16:41 Preparing for Future Changes in Dental Technology
    📲 Want help optimizing your software transition?
    Book a discovery call with Dayna: https://calendly.com/dayna-johnson/discovery-call
    25 min
  • #195 The trickle down effect of preparation
    💰 Are insurance claim denials quietly draining your dental practice’s profitability?
    In this episode, Dayna Johnson explains why a pre-visit checklist is one of the most powerful systems your dental office can implement. From verifying insurance eligibility to confirming accurate patient information, these small but critical steps can dramatically improve efficiency, reduce accounts receivable, and increase patient trust.
    Dayna walks through how proper insurance eligibility checks, accurate treatment estimates, and day-of-service collections protect your practice from financial setbacks. She also discusses how tools like Dentrix can streamline insurance workflows and how hygienists play a vital role in communicating fees clearly to patients.
    When your systems are tight, your claims are cleaner, your AR is controlled, and your team morale improves.
    ✅ Key Takeaways:
    -Why a pre-visit checklist is essential for dental practice success
    -How insurance eligibility checks reduce claim denials
    -The connection between accurate treatment estimates and patient trust
    -Why collecting payments at the time of service matters
    -How efficient systems improve team morale and incentives
    -Using Dentrix to streamline insurance and billing workflows
    -The role hygienists play in fee communication
    -Why insurance information must be updated regularly
    -How profitability allows investment in team growth and resources
    ⏱️ Chapters:
    00:00 Understanding the Pre-Visit Checklist
    11:28 The Impact of Insurance Eligibility on Practice Efficiency
    📲 Want help improving your insurance workflows and profitability?
    Book a free discovery call with Dayna → https://calendly.com/dayna-johnson/discovery-call
    16 min
  • #194 Pre-Visit Checklist
    🦷 Are patient appointments running smoothly in your practice—or does it feel like your team is always scrambling?
    In this episode, Dayna Johnson explains why clarity in daily workflows is the foundation of a high-performing dental practice. From insurance verification to electronic forms, she breaks down exactly what needs to happen before a patient walks through the door to ensure a seamless visit.
    Dayna shares practical strategies for building a pre-visit checklist, improving communication through morning huddles, and using technology wisely to keep patient information accurate and accessible. These simple but powerful habits help eliminate chaos, reduce stress, and create a more consistent patient experience.
    ✅ Key Takeaways:
    -Clarity is essential for smooth and efficient daily workflows
    -Preparation before patient visits prevents surprises and delays
    -Insurance verification should always be done ahead of time
    -Electronic forms improve data accuracy and patient convenience
    -A structured pre-visit checklist keeps the team aligned
    -SOPs ensure consistency across all team members
    -Technology supports better patient information management
    -Updated patient records lead to safer, more accurate care
    -Morning huddles strengthen communication and readiness
    -Continuous learning improves team performance and adaptability
    ⏱️ Chapters:
    00:00 Introduction to Clarity in Daily Workflow
    02:45 Preparing for Patient Appointments
    05:54 Utilizing Technology for Patient Information
    08:33 Creating a Pre-Visit Checklist
    11:13 Conclusion and Resources for Improvement
    📲 Want help building clearer workflows and higher-performing systems?
    Book a free discovery call with Dayna at https://calendly.com/dayna-johnson/discovery-call
    16 min
  • #193 Interview with Laura Johnston with MyDentalSOP
    Laura Johnston is the founder of My Dental SOP, the software solution that helps dental practices create operational clarity, consistency, and confident teams through proven systems. She specializes in turning everyday chaos into streamlined workflows so practices don’t just run, they thrive.
    If you want to check out MyDentalSOP and their getting-started resources, go to www.mydentalsop.com/resource-library
    🦷 Are unclear systems holding your dental practice back?
    In this episode, Dayna Johnson interviews Laura Johnston, founder of MyDentalSOP, to uncover why standard operating procedures (SOPs) are one of the most powerful tools a dental practice can put in place.
    Laura shares how clear, digital SOPs streamline operations, improve patient experience, support compliance, and create confidence throughout the team. Dayna and Laura break down how SOPs reduce confusion, strengthen communication, and make onboarding far easier by giving teams a repeatable “recipe” for consistent results.
    Whether you're building systems from scratch or leveling up what you already have, this conversation gives you the roadmap for creating clarity, accountability, and trust inside your practice.
    ✅ Key Takeaways:
    Clarity is foundational for strong practice management
    SOPs act as a “recipe” for predictable, consistent outcomes
    Documented processes reduce confusion and prevent mistakes
    Training paths help onboard new team members faster
    Consistent communication builds patient trust and satisfaction
    Digitizing SOPs keeps them accessible and easy to update
    SOPs can be built in small, manageable steps
    Templates and resources make SOP creation easier
    Team involvement strengthens accountability and buy-in
    SOPs protect the practice from compliance and legal risks
    ⏱️ Chapters:
    00:00 Introduction to Clarity in Dental Practices
    02:38 Understanding Standard Operating Procedures (SOPs)
    05:22 Creating Effective SOPs for Patient Experience
    07:53 Digitizing and Organizing SOPs
    10:46 The Importance of Training Paths
    13:35 Consistency in Patient Communication
    16:27 Resources for Getting Started with SOPs
    19:07 The Role of SOPs in Compliance and Team Trust
    22:05 Conclusion and Resources
    📲 Ready to build clarity and stronger systems in your dental practice?
    Book a free discovery call with Dayna → https://novoneecommunity.mykajabi.com/membership-offers
    26 min
  • #192 Clarity with where to make notes
    📝 Is unclear documentation slowing down your dental practice—and confusing your team?
    In this episode, Dayna Johnson breaks down why clarity in instructions and documentation is one of the most important systems a dental practice can master. Without clear workflows, teams struggle, miscommunication increases, and patients feel the impact.
    Dayna explains how well-defined documentation habits lead to more consistent results, better patient communication, and improved team performance. She also shares practical tips on using Dentrix for organizing patient information, documenting interactions, and maintaining accurate health history records—key elements for building trust and delivering high-quality care.
    Whether you’re a dental assistant, hygienist, office manager, or practice owner, this episode gives you the tools to streamline your systems and support your team with clarity and confidence.
    ✅ Key Takeaways:
    -Clear instructions produce consistent, predictable results
    -Strong documentation improves practice efficiency
    -Every team member must know exactly where and how to document
    -Dentrix can streamline communication and patient management
    -Accurate health history documentation is critical for patient safety
    -Trust is built through clear, proactive communication
    -Systematic documentation reduces wasted time and confusion
    -Clarity in processes boosts team performance and accountability
    -Ongoing training keeps documentation practices consistent
    -Tip sheets and resources help reinforce best practices
    ⏱️ Chapters:
    00:00 The Power of Clear Instructions
    02:31 Documenting Patient Interactions Effectively
    05:11 Organizing Patient Information in Dentrix
    10:52 Health History Management and Documentation
    Download my free Notes & Documentation Tip Sheet here:
    👉 https://novoneecommunity.mykajabi.com/notes_and_documentation
    📲 Ready to improve your team’s documentation systems?
    Book a free discovery call with Dayna → https://novoneecommunity.mykajabi.com/membership-offers
    16 min
  • #191 Clarity with primary job roles
    🦷 Is your dental team overwhelmed, confused, or stepping on each other’s toes? It might be a job role problem — not a people problem.
    In this episode, Dayna Johnson uncovers why clarity in job roles is one of the most powerful tools for building a high-performing dental team. When responsibilities are clearly defined, team members feel more confident, more accountable, and far less overwhelmed.
    Dayna explains how aligning roles with team members’ strengths, leveraging personality types, and implementing proper onboarding can create a more productive, efficient, and harmonious work environment. Whether you're hiring new team members or refining existing roles, this episode offers practical steps any dental practice can implement immediately.
    ✅ Key Takeaways:
    Clear job roles increase accountability and reduce overwhelm
    Team members should understand their primary responsibilities
    Aligning strengths and personality types improves role fit
    Proper onboarding is essential for new team success
    Regular check-ins strengthen performance and communication
    Cross-training enhances flexibility and team support
    Ownership of roles boosts job satisfaction and engagement
    Feedback and clarity foster a healthier team dynamic
    ⏱️ Chapters:
    00:00 Setting Intentions for 2026
    02:30 The Importance of Clarity in Job Roles
    05:05 Defining Primary Roles in Dental Practices
    08:06 Streamlining Responsibilities for Efficiency
    10:45 Understanding Personality Types in Team Roles
    13:19 Onboarding and Training for Success
    Download my free Notes & Documentation Tip Sheet here:
    👉 https://novoneecommunity.mykajabi.com/notes_and_documentation
    📲 Want help defining job roles and building a high-performing dental team?
    Book a free discovery call with Dayna at https://novoneecommunity.mykajabi.com/membership-offers
    19 min
  • #190 Kickoff 2026 with Claire Dickinson
    Claire Dickinson, Operations & Professional Relationships Director
    Claire has over 22 years of experience in dentistry and a bachelor's degree in Business Management and a master's in Organizational Management and Leadership
    🔍 If your dental practice isn’t crystal clear on where it’s going in 2026, now is the time to fix that.
    In this episode, Dayna Johnson and Claire Dickinson break down why clarity, intentional planning, and aligned goals are the foundation of success for dental practices heading into 2026.
    They discuss the importance of revisiting annual plans, aligning the entire team around shared outcomes, and understanding the personal “why” behind professional decisions. The conversation also explores how AI and new technologies can support practice efficiency when implemented with focus and purpose, not distraction.
    This episode is ideal for dentists, office managers, and team leaders who want to move into 2026 with confidence, direction, and a clear plan for success.
    ✅ Key Takeaways:
    Why clarity is essential for effective planning and execution
    How revisiting annual plans keeps practices on track
    The role AI can play in improving efficiency when used intentionally
    Why identifying clear outcomes matters more than vague goals
    How team alignment drives accountability and results
    Using visual tools to keep goals front and center
    How daily check-ins reinforce focus and momentum
    Why understanding your personal “why” supports better decisions
    How adaptability helps practices thrive in changing environments
    ⏱️ Chapters:
    00:00 Kickoff to 2026: Embracing Clarity
    02:32 Navigating Post-COVID Challenges
    05:12 Annual Planning: Revisiting Goals
    07:59 The Importance of Clarity in Execution
    10:43 Identifying Clear Outcomes for Success
    13:31 Visual Tools for Team Alignment
    16:12 Staying Focused on Goals
    18:53 Understanding Your Why
    21:29 Recap: Key Takeaways for 2026
    📲 Ready to build clarity and alignment in your practice?
    Book a free discovery call with Dayna at https://novoneecommunity.mykajabi.com/membership-offers
    27 min
  • #189 Interview with Dr. Eric Block "The Stress Free Dentist"
    Dr. Eric Block is a practicing dentist, educator, speaker, and author focused on helping dental professionals reduce stress, prevent burnout, and build more fulfilling careers. He is the author of The Stress-Free Dentist and Stress-Free Dental Implants, with his work centered on wellness, leadership, and practice growth in dentistry.
    👉 Check out Dr. Block’s books on Amazon:
    https://www.amazon.com/stores/Eric-Block/author/B0BZQ13DX9?ref=ap_rdr&shoppingPortalEnabled=true&ccs_id=8c59e614-ca18-4907-bf51-204c1ce035c1
    🧠 Dentistry doesn’t have to feel overwhelming, exhausting, or isolating.
    In this episode, Dayna Johnson sits down with Dr. Eric Block to discuss burnout in dentistry, mental health awareness, and what it really takes to build a sustainable, stress-free dental career.
    Eric shares his personal journey from a struggling dentist dealing with anxiety and burnout to becoming the author of The Stress-Free Dentist and the founder of the International Academy of Dental Life Coaches. Together, they explore why mental health is often overlooked in dentistry, how therapy helped Eric rediscover his passion, and why leadership training and standard operating procedures are essential for healthier practices.
    This conversation is a must-watch for dentists, practice owners, and leaders who want to improve team culture, reduce stress, and build systems that support long-term success.
    ✅ Key Takeaways:
    Why burnout and anxiety are so common in dentistry
    How Eric Block found his way into dentistry and through burnout
    The role mental health plays in sustainable dental careers
    Why The Stress-Free Dentist was created
    How the International Academy of Dental Life Coaches supports dentists
    The impact of standard operating procedures on practice efficiency
    Why leadership training matters for dentists managing teams
    Practical advice for reducing stress and improving well-being
    ⏱️ Chapters:
    00:00 Introduction to Dr. Eric Block
    02:39 Journey into Dentistry and Overcoming Burnout
    05:10 The Birth of The Stress-Free Dentist
    07:54 Creating the International Academy of Dental Life Coaches
    10:36 Innovations in Dental Practice Management
    13:31 The Importance of Standard Operating Procedures
    16:19 Advice for Reducing Stress in Dentistry
    📲 Need support building systems or reducing stress in your practice?
    Book a free discovery call with Dayna at https://novoneecommunity.mykajabi.com/membership-offers
    24 min
  • #188 New Dentrix Features Heading Your Way in 2026
    🤖 Dental technology is changing fast, and if you are not paying attention, you will fall behind.
    In this episode, Dayna Johnson shares key insights and takeaways from the Greater New York Dental Meeting, highlighting the latest advancements in AI technology and Dentrix software that are shaping the future of dental practices.
    Dayna breaks down how new tools like Dentrix Imaging Center, AI-powered image quality ratings, transcription tools for clinical notes, enhanced patient forms, and the Claims Manager can dramatically improve efficiency, documentation, and patient engagement. She also emphasizes why proper training and intentional software use are critical to getting real value from these innovations.
    This conversation is a must-watch for dentists, office managers, and dental teams preparing for 2026 and beyond, as technology continues to redefine how practices operate.
    ✅ Key Takeaways:
    -Why the Greater New York Dental Meeting is a must-attend event
    -How AI innovations are improving dental practice efficiency
    -What Dentrix Imaging Center changes about image management
    -How AI can help ensure higher-quality clinical images
    -Why transcription tools matter for clinical documentation
    -How new Dentrix forms enhance patient engagement
    -Why the Claims Manager tool is essential for insurance workflows
    -How training unlocks the full power of dental software
    -Why 2026 is a pivotal year for dental practice optimization
    ⏱️ Chapters:
    00:00 Exploring the Greater New York Dental Meeting
    09:07 AI Innovations in Dental Practices
    14:35 Enhancements in Dentrix Software
    📲 Want help implementing these tools the right way?
    Book a free discovery call with Dayna at https://calendly.com/dayna-johnson/discovery-call?month=2026-01
    17 min
  • #187 Year End Account Printout in Dentrix
    🧾 Are your patients confused by their bills when tax season rolls around?
    In this episode, Dayna Johnson explains why clear, organized billing statements matter more than ever and how dental practices can generate statements that actually make sense to patients.
    Dayna walks through best practices for creating billing statements that include ADA procedure codes, insurance claim details, and family-level summaries, instead of handing patients confusing ledgers. She also shares tips for adjusting billing software settings, generating statements consistently, and improving patient communication through clarity and transparency.
    This conversation is especially helpful for office managers, billing teams, and doctors who want to reduce patient frustration, save time at the front desk, and deliver a better overall patient experience.
    ✅ Key Takeaways:
    -Why patients often need billing statements for tax preparation
    -Why billing statements are better than ledgers for patient understanding
    -The importance of including ADA procedure codes and insurance details
    -How organized statements improve patient communication and trust
    -Benefits of generating billing statements for the entire family
    -Why daily statement generation saves time and reduces errors
    -How small software setting changes can streamline billing workflows
    -The value of sharing knowledge and support within your team
    ⏱️ Chapters:
    00:00 Navigating Patient Billing Statements
    07:12 Enhancing Patient Communication and Support
    📲 Need help cleaning up your billing workflows?
    Book a free discovery call with Dayna at novonee.com
    - https://calendly.com/dayna-johnson/discovery-call?month=2025-12
    10 min

About The High Performing Dental Team

From the publisher's feed

Hey there, I’m Dayna Johnson . . . dental practice management expert, certified Dentrix trainer and founder of Novonee, revolutionizing the dental industry through innovation and strategic leadership.…

Best of The High Performing Dental Team

Ranked by our users in the last 21 days

  1. Number 1: #223 Scheduling Lists Best Practices
    16 min
  2. Number 2: #196 Interview with Claire Dickinson - Software transition tips for success
    25 min
  3. Number 3: #195 The trickle down effect of preparation
    16 min

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