In this episode, Dayna Johnson discusses the dental patient journey, focusing on the day of the visit. She emphasizes the importance of team communication through morning huddles, the check-in process for building relationships with patients, and the checkout process that includes treatment planning and financial consultations. The conversation highlights strategies for effective patient management and the integration of technology in dental practices.

Takeaways

➡Team communication is crucial for a successful patient visit.

➡Morning huddles should focus on patient needs, not just schedules.

➡Building relationships with patients enhances their experience.

➡Technology should be embraced and taught to patients.

➡Collecting payments on the day of service is essential.

Identifying obstacles in the schedule can improve efficiency.

➡Same-day treatment opportunities should be explored.

➡A treatment plan estimate should be prepared during checkout.

➡Understanding patient portions for future visits is important.

➡Regular team meetings can enhance practice performance.

Chapters

00:00 Introduction to the Dental Patient Journey

08:36 The Check-In Process: Building Relationships

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