TECHtonic: Trends in Technology and Services

14. Scale Your Customer Success Organization for the Future


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During the discussion Thomas and Neeracha discuss the following topics:

  • How early should customer success managers get involved in that sales cycle?
  • How do you incent sales people to subscribe to a methodology that your organization needs to be successful?
  • What are the biggest changes in customer success over the past decade?
  • How important is vertical expertise in customer success today?
  • What are some of the key levers that can help scale customer success?
  • What metrics do and should matter the most to your organization?
  • What does the future of customer success look like?
  • What can front-line managers do to recruit more diverse talent into the technology industry?
...more
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TECHtonic: Trends in Technology and ServicesBy Technology & Services Industry Association

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