In this episode, Dayna Johnson interviews Andy Cleveland, a renowned expert in accounts receivable collections within the dental industry. They discuss recent changes in medical debt reporting, the role of collection agencies, and best practices for collecting payments effectively. The conversation emphasizes the importance of communication, value, and systems in managing patient payments and collections.

Takeaways

➡Andy Cleveland has over 25 years of experience in patient collections.

➡Recent legislation has changed how medical debt is reported to credit bureaus.

➡Collection agencies can still pursue debts, but they cannot negatively impact credit scores.

➡Effective collection practices should start on the day of service.

➡Staff turnover in dental practices can hinder effective collections.

➡Patients often prioritize other bills over dental payments.

➡Communication and training are essential for staff handling collections.

➡Billing regularly can reinforce the importance of payments to patients.

➡The value of services provided should be communicated to patients.

➡Choosing the right collection agency is crucial for maintaining a practice's reputation.

Chapters

00:00 Introduction to the Expert

03:28 Understanding Recent Changes in Medical Debt Reporting

10:32 The Role of Collection Agencies

15:55 Best Practices for Collecting Payments

20:50 The Importance of Communication and Value in Collections

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