In this episode of the High Performing Dental Team podcast, Dayna Johnson interviews Janice Hurley, a dental image expert, discussing the importance of confidence in dental practices, effective hiring and onboarding practices, and enhancing the external image of dental practices to improve patient experience. Janice shares insights on building confidence in frontline team members, creating a positive work environment, and the critical role of online presence in shaping first impressions.

Takeaways

➡Confidence is essential for team effectiveness and patient interaction.

➡Hiring should be done from a position of confidence, not desperation.

➡Flexibility in job roles can attract better candidates.

➡Clear expectations and guidelines are crucial for team members.

➡Catch team members doing things right to build confidence.

➡First impressions are significantly influenced by paperwork and online presence.

➡Consistency in team appearance fosters a professional image.

➡Listening to team members and patients is key to building trust.

➡Avoid negative language when describing the work environment.

➡Regularly update and manage your online business presence.

Chapters

00:00 Introduction to Dental Image Expertise

02:01 The Importance of Confidence in Dental Practices

05:51 Building Confidence in Frontline Team Members

11:36 Hiring and Onboarding Best Practices

16:49 Creating a Positive Work Environment

21:42 Enhancing External Image and Patient Experience

27:35 The Role of Online Presence in First Impressions

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