Owner of one of the leading @Aveda concept salons in the world, @VanCouncil joins Gordon to talk about pandemic related lessons learned from the re-opening of his renowned Van Michael Salons in Atlanta, Georgia. Among the 1st salons to reopen in the USA following the widespread Covid-19 related shutdowns, Van talks about the practical aspects of his reopening strategy and related experience plus his take on the coming 'new normal' - including changes to salon environments, the evolving expectations of guests, salon business model trends, e-commerce and more.