In this episode, Dayna Johnson interviews Rebecca Herring about the role of virtual assistants in healthcare operations, particularly in dental practices. They discuss the challenges of staffing, the benefits of hiring virtual assistants, and the importance of proper onboarding and training. The conversation highlights how virtual assistants can alleviate burnout, improve efficiency, and ultimately contribute to the growth of dental practices. Rebecca shares insights on how to effectively integrate virtual assistants into a team and the positive impact they can have on practice management.

Takeaways

➡Virtual assistants can help alleviate staffing issues in dental practices.

➡Proper onboarding and training are crucial for virtual assistants' success.

➡Virtual assistants should be integrated into the practice culture.

➡Identifying tasks to delegate can improve efficiency and reduce burnout.

➡Virtual assistants can handle administrative tasks like insurance verification and phone support.

➡Hiring virtual assistants can lead to increased productivity and reduced overhead costs.

➡The work ethic of virtual assistants from offshore locations is often very strong.

➡Practices should consider the long-term benefits of hiring virtual assistants.

➡Communication tools can help integrate virtual assistants into the team.

➡Thinking outside the box can lead to innovative staffing solutions.

Chapters

00:00 Introduction to Virtual Assistants in Healthcare

11:20 Onboarding and Training Virtual Assistants

19:36 The Impact of Virtual Assistants on Practice Efficiency

26:37 Final Thoughts on Virtual Assistants and Practice Growth

You can contact Rebecca on her LinkedIn page here: https://www.linkedin.com/in/rebecca-herring-dental-experience/

Book a FREE consultation with Rebecca: https://www.yourtdcoach.com/

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Book a call with Dayna: https://calendly.com/dayna-johnson/discovery-call