Recent Resources 

• 2026 Margin Protection Playbook: https://natrevmd.com/2026-margin-protection-playbook/ 
• Eligibility Billing Verification Checklist: https://natrevmd.com/eligibility-billing-verification/ 

If your practice feels stuck in gossip, silos, passive resistance, or quiet resentment—this episode is for you.

In today’s episode, Dr. Heather Signorelli breaks down Patrick Lencioni’s The 5 Dysfunctions of a Team and explains how culture issues directly impact practice revenue, turnover, accountability, and operational efficiency.

You’ll learn:

• Why absence of trust is the foundation of every team problem
 • How fear of conflict leads to hallway conversations and poor buy-in
 • Why lack of commitment sabotages major decisions like EMR changes
 • How avoidance of peer accountability delays billing and hurts cash flow
 • What “inattention to results” looks like in a medical practice
 • Practical strategies to rebuild trust, encourage healthy conflict, and align your team

Culture is not just a leadership concept—it’s a financial one. Dysfunctional teams lead to dysfunctional metrics.

If you want to reduce eligibility denials, improve chart sign-offs, increase buy-in, and drive better results—this episode gives you the framework to start.

Interested in a free practice analysis? Visit natrevmd.com