Have you ever wondered what exactly goes on behind the scenes in loyalty programs—and what drives executive decisions about what to offer, add, or take away from their members' experience?

In this episode, I get to do exactly that. I'm joined by Laurie Blair, Hyatt's Senior Vice President of Global Marketing and Loyalty, for a rare behind-the-scenes look at how Hyatt designs a program that travelers actually feel loyal to.

We talk about what truly sets the World of Hyatt program apart, how they make decisions about elite benefits and redemptions, and what status holders can expect in the future. We get into everything from the rarity of fixed award charts and hotel loyalty programs, stealth devaluations, and Hyatt's approach to balancing business goals with prioritizing their members—to the underrated redemptions you should absolutely be taking advantage of.

Laurie also shares what it's like to build a loyalty program that discerning travelers trust and love, how Hyatt listens to its members, and why care—not just points—is the foundation of everything they do.

If you've ever wondered how loyalty is built inside one of the most respected travel brands in the world, this is your backstage pass.

Get full show notes and transcript: https://pointmetofirstclass.com/world-of-hyatt-behind-the-scenes/

Want to shape the show? Take the Point Me To First Class listener survey and share what you love and want more of! https://docs.google.com/forms/d/e/1FAIpQLSeAPfb3wIaphMn_NoQzm_fljydsivTELQwh7pYoxrI2uTFoKQ/viewform?usp=header

Eager to learn the secrets of award travel so that you can turn your expenses into unforgettable experiences? Join the Points Made Easy course waitlist here: https://pointmetofirstclass.com/pointsmadeeasy

There's a new player in the rewards space, and it's changing what's possible for earning points even if you never open another credit card.

In this episode, I'm joined by Carissa Rawson, Director of Travel and Marketing for Rove, a fast-growing loyalty platform that combines a travel booking portal with an online shopping portal so you can earn transferable miles on hotel stays, flights, and everyday purchases.

Whether you're new to points or you've been in the hobby for years, Rove offers earning opportunities that can work for everyone. Carissa and I talk about how the platform works, how you can use the miles you earn, and why Rove can stack with the cards and programs you already use. We also get into some of the most eye-catching multipliers currently available—like hotel bookings offering 25x, 40x, or even 55x miles.

You'll hear how loyalty-eligible hotel rates work, how Rove handles posting timelines for both travel and shopping, and what to expect from their customer support. We also cover Rove's transfer partners, including newly added and exclusive options, and how members can redeem miles for flights or hotels. Tune in to hear the most common mistakes new users make, upcoming features on the horizon, and special bonuses available for listeners. *****

Special bonus for PMTFC podcast listeners! New to Rove? Sign up now and receive 1,500 Rove miles automatically at www.rovemiles.com/pmtfc

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Turn your expenses into points and save tens of thousands of dollars a year on your wishlist travel. Don't miss out! Click here to know more about my comprehensive online program, Points Made Easy.

Get full show notes and transcript: https://pointmetofirstclass.com/rove-loyalty-platform/

Want to shape the show? Take the Point Me To First Class listener survey and share what you love and want more of! https://docs.google.com/forms/d/e/1FAIpQLSeAPfb3wIaphMn_NoQzm_fljydsivTELQwh7pYoxrI2uTFoKQ/viewform?usp=header

Eager to learn the secrets of award travel so that you can turn your expenses into unforgettable experiences? Join the Points Made Easy course waitlist here: https://pointmetofirstclass.com/pointsmadeeasy

This week marks the biggest points-earning opportunity of the entire year—especially if you're planning to shop online. While everyone else is focused on Thanksgiving prep, points and miles travelers know this is the week to turn everyday purchases into tens of thousands (or more) of bonus points.

In this short and focused episode, I'm sharing my 5-step points-earning prep checklist for holiday spend—the exact steps I complete before, during, and after the holiday shopping surge to stay organized, stay strategic, and maximize every earning opportunity.

We'll cover how to identify what to purchase ahead of time, how to choose which rewards cards to use based on your earning goals or spend-related bonuses, how to set up the shopping portals and tools that streamline your holiday purchases, and the simple steps that help ensure your bonus points track correctly.

This checklist walks you through what to do before, during, and after your holiday shopping so you can maximize the points you earn while keeping the process as stress-free as possible.

Get full show notes and transcript: https://pointmetofirstclass.com/holiday-points-earning-checklist/

Want to shape the show? Take the Point Me To First Class listener survey and share what you love and want more of!

Eager to learn the secrets of award travel so that you can turn your expenses into unforgettable experiences? Join the Points Made Easy course waitlist here: https://pointmetofirstclass.com/pointsmadeeasy

Travel is never just about the destination — it's about what the journey makes possible.

In today's episode, we explore how learning to earn and use credit card points isn't just a smart financial decision. It's a pathway to freedom, abundance, and experiences that reflect the life you actually want to live. From upgraded flights to dream hotels, points can turn everyday expenses into extraordinary opportunities.

No one embodies that transformation quite like Dielle Charon. A former social worker turned seven-figure business coach for women of color entrepreneurs, Dielle has used points not only to change the way she travels, but to expand what she believes she deserves.

In this conversation, we explore Dielle's shift from a scarcity mindset around money and travel to one grounded in abundance. We talk about the emotional impact of flying business class for the first time, how points became a tool for self-care, celebration, and access, and why choosing ease and luxury can be deeply supportive — not frivolous.

Whether you run a business or simply want to travel with more intention and possibility, this episode offers a powerful look at what becomes available when you allow points to elevate more than just your travel plans.

This conversation is rich with honesty, strategy, and inspiration — and it's about so much more than travel. It's about possibility, mindset, and unapologetically claiming ease, luxury, and joy.

Get full show notes and transcript: https://pointmetofirstclass.com/points-abundance-mindset/

Want to shape the show? Take the Point Me To First Class listener survey and share what you love and want more of!

Eager to learn the secrets of award travel so that you can turn your expenses into unforgettable experiences? Join the Points Made Easy course waitlist here: https://pointmetofirstclass.com/pointsmadeeasy

This episode is all about your questions—and real answers. I'm back with another listener Q&A, tackling the points and miles decisions you're actually making right now.

From whether it's possible to move points between airline partners to deciding if that old United card still deserves a spot in your wallet, we're covering it all.

We'll walk through when to hold or cancel airline cards, how to decide between co-branded and transferable points programs based on your travel goals, and how to decide which airline booking program is best when you have multiple options to book award flights.. You'll also hear my take on shopping portals, welcome bonuses, and the Mesa card.

This episode is packed with strategy, frameworks, and real-world examples to help you make confident decisions and earn more value from every point.

Turn your everyday expenses into travel—and learn how to build a points strategy that actually works for you.

Get full show notes and transcript: https://pointmetofirstclass.com/maximize-points-and-miles-travel-strategy/

Want to shape the show? Take the Point Me To First Class listener survey and share what you love and want more of!

Eager to learn the secrets of award travel so that you can turn your expenses into unforgettable experiences? Join the Points Made Easy course waitlist here

Ever look at Google Flights and wonder, "Should I use points for this or just pay cash?"

If you've ever felt unsure about which option gives you the best value, this episode is for you.

In the final episode of our Streamline, Stack, and Save mini-series, I'm joined by Julian Kheel, former editorial director at The Points Guy and senior editor at CNN, now founder of Points Path — a browser extension that works seamlessly within your browser when you're searching flights to show you whether points or cash is the better deal.

Points Path takes the guesswork out of booking. It helps you instantly compare cash fares and award redemptions on Google Flights, showing you where the real value lies so you can make the best booking decision every time.

We talk trends in the award travel landscape, how Points Path focuses on simplicity to take the guesswork out of choosing flights, and why this tool deserves a place in your browser. Whether you're a casual traveler or a seasoned award booker, you'll also hear how its alert feature can track award prices and let you know when they drop — so you don't have to keep checking.

Julian shares how Points Path was designed to focus on simplicity, taking the guesswork out of choosing flights so you always know the best option. With more than 10 years of experience working with some of the most trusted names in the award travel space, Julian brings both insight and innovation to how we think about booking smarter.

Get full show notes and transcript: https://pointmetofirstclass.com/plan-award-flights-faster-with-points-path/

Want to shape the show? Take the Point Me To First Class listener survey here and share what you love and want more of!

Eager to learn the secrets of award travel so that you can turn your expenses into unforgettable experiences? Join the Points Made Easy course waitlist here: https://pointmetofirstclass.com/pointsmadeeasy

Do you ever find yourself opening multiple tabs, comparing shopping portal payouts, and trying to figure out which site is going to give you the most rewards for your online shopping — only to give up before you actually earn the points?

If that sounds familiar, today's episode is for you.

In this Streamline, Stack, and Save mini-series episode, I'm joined by Avneesh Kohli, founder of Savewise, a powerful tool that shows you exactly how to combine the best shopping portal payouts with card-linked offers — so you can maximize every online purchase without the hassle of manual tracking or endless research.

Savewise is a total game changer for award travelers who want to earn more points without wasting time. The platform automatically finds the best portal and card-linked combinations for each purchase, helping you get the highest payout possible — every time you shop online.

In this conversation, Avneesh and I talk about how Savewise works, why it's become one of my favorite online tools, and how it helps you earn more points with less effort. We also dive into how it fits into a broader points-earning strategy, why automation is key to long-term success, and how you can start using it right now — just in time for holiday shopping.

Whether you're new to the points world or a seasoned award traveler, this episode will help you make every purchase count.

Get full show notes and transcript: https://pointmetofirstclass.com/track-and-save-money-with-savewise/

Want to shape the show? Take the Point Me To First Class listener survey and share what you love and want more of!

Eager to learn the secrets of award travel so that you can turn your expenses into unforgettable experiences? Join the Points Made Easy course waitlist here.

Have you ever opened a new credit card for the welcome bonus, only to forget how much you've spent or when the deadline hits? Or maybe you're juggling multiple cards and can't remember which one to use next.

In this next episode of our Streamline, Stack, and Save mini-series, I'm joined by Zac Hood, founder of Travel Freely, an app that helps you track your credit cards, sign-up bonuses, and annual fees — so you can stay organized, hit your goals, and never miss a reward.

Zac built Travel Freely after realizing how easy it was to lose track of credit card bonuses, fees, and timelines. What started as a simple spreadsheet turned into a tool that helps thousands of travelers manage their rewards efficiently.

In this conversation, Zac and I talk about how Travel Freely works, why it's free to use, and how it helps users stay on top of their credit card portfolio. We also discuss how to plan future card openings strategically, how to track spending toward welcome offers, and how the app helps travelers simplify their credit card portfolio — especially when juggling multiple issuers and family accounts.

You'll also hear Zac's story of building the platform from scratch and the lessons he's learned about balancing automation, accuracy, and user trust in the points and miles world.

Get full show notes and transcript here

Want to shape the show? Take the Point Me To First Class listener survey here and share what you love and want more of!

Eager to learn the secrets of award travel so that you can turn your expenses into unforgettable experiences? Join the Points Made Easy course waitlist here: https://pointmetofirstclass.com/pointsmadeeasy

Do you ever forget which credit card to use for a purchase — or worry you're missing out on bonus points and statement credits? It's easy to lose track when every card has different categories, offers, and perks.

This episode is part of our Streamline, Stack, and Save mini-series, where we're exploring tools and strategies that simplify how you earn and redeem your points and miles.

I'm joined by Emmanuel Crouvisier, creator of CardPointers, an app that helps you track your cards, bonus categories, and offers so you never miss a chance to earn or save.

Emmanuel built CardPointers in 2019 to help people get more value from their credit cards without the spreadsheets, post-it notes, or constant mental math. The app automatically identifies which card to use for every purchase, keeps track of Amex, Chase, Citi, and Capital One offers, and helps you make sure your credits don't expire before you can use them.

We talk about what inspired Emmanuel to create the app, the features that make it powerful — like Autopilot, offer alerts, and Apple integration — and how privacy and security are built in at every step. Emmanuel also shares how CardPointers users save an average of $750 a year and why automation can improve both your points strategy and your relationships by eliminating financial friction.

Whether you manage one card or twenty, this conversation will help you simplify your wallet, maximize your rewards, and make the points game easier to play.

Get full show notes and transcript here.

Want to shape the show? Click here to take the Point Me To First Class listener survey and share what you love and want more of!

Eager to learn the secrets of award travel so that you can turn your expenses into unforgettable experiences? Join the Points Made Easy course waitlist here

Do you think you have to wait until your sixties before you can retire? Maybe not. At least not the way we've been taught.

In this episode, I'm joined by Jillian Johnsrud — author, podcast host, and coach — who challenges the idea of a traditional retirement in favor of taking mini retirements throughout your life and career.

Jillian never expected to retire early, so she hatched a plan to retire often. Inspired by the idea of sabbatical years, she began sprinkling mini retirements throughout her life — and by 40 had taken more than a dozen of them.

In our conversation, Jillian explains how mini retirements can help you recover from burnout, pursue long-term travel, test major life assumptions, and strengthen relationships. We talk about what makes a mini retirement different from vacation, how to talk to your employer about taking extended time off, and how to financially prepare.

You'll also hear Jillian's personal stories, including therapy, tango, and national park adventures with her kids — and why mini retirements are one of the best investments you can make in yourself.

Get full show notes and transcript: https://pointmetofirstclass.com/mini-retirement-guide/

Want to shape the show? Take the Point Me To First Class listener survey and share what you love and want more of! https://docs.google.com/forms/d/e/1FAIpQLSeAPfb3wIaphMn_NoQzm_fljydsivTELQwh7pYoxrI2uTFoKQ/viewform?usp=header

Eager to learn the secrets of award travel so that you can turn your expenses into unforgettable experiences? Join the Points Made Easy course waitlist here: https://pointmetofirstclass.com/pointsmadeeasy