Resources Mentioned: 

• Free Eligibility and Billing Verification Guide 
• 2026 Margin Protection Playbook 
• Complimentary Billing Metric Audit 

The single biggest hiring mistake a medical practice can make is hiring front desk staff for their resume and not their attitude. Research shows 89% of hiring failures are due to attitude, not a lack of skills. Yet most practices continue to hire for EHR experience and hope for the best. This is the root cause of the revolving door at your front desk. 

In this episode, we share a proven framework to stop the churn. Learn how to hire for attitude and train for skill, using behavioral interview questions and a structured hiring process. We also cover five data-backed tactics from the MGMA for retaining the great people you hire, including creating career ladders and effective onboarding. Stop wasting time and money on bad hires. This episode will show you how.