The business world has been so much of a concrete jungle where leaders, customers and employees are boxed by walls that were built to separate them from one another. However, what's the need for these walls when we can instead create bridges to build good relationships and be one family? Sought-after author, speaker, and business consultant Ken Blanchard teaches leadership by service where leaders serve the employees and create raving fans out of them and the customers. Ken has published over 60 books, including massive hits like The Secret, The One-Minute Manager, and Gung Ho. He takes us into deeper understanding of the power of empowering your people.