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Welcome
If you’ve ever found yourself struggling to attract the right people, getting ghosted by candidates, or simply tired of recruitment draining your time and energy, this episode is for you. Today, I’m joined by Laura, a recruitment agent, to unpack what candidate experience really means, what’s changed in the hiring market, and why working with an agency might matter more than ever. 

Episode Summary
We chat about the challenges clinic owners face when hiring, why the old “post and hope” method no longer works, and the real cost of doing recruitment yourself. Laura shares her insider perspective on why building genuine relationships with candidates is key, how agencies have access to hidden talent, and why timely communication can make or break your next hire. 

Key Takeaways

• Recruitment is never a one-time task – it’s an ongoing process that needs your attention
• Agencies can access candidates who aren’t actively job-hunting but are open to the right opportunity
• Sifting through unqualified applications is a huge drain on time and resources
• The right agency will focus on long-term relationships, not just filling roles
• Delays in your recruitment process can cost you top candidates and revenue
• Candidate experience matters – from first contact to onboarding, clear and timely communication is essential
• Outsourcing recruitment isn’t just a cost – it’s an investment in your business’s future
• Start your hiring process early, and think ahead about your clinic’s needs

Resources & Links

• Connect with Laura and her team at https://www.recruittherapists.co.uk/

Episode Sponsor:

Today’s episode is sponsored by Jane, clinic management software and EMR. Jane’s online bookings and secure client portal help you reclaim your evenings and weekends by taking admin off your plate. To see how Jane can support your clinic, head to the link in the show notes to book a personalised demo. If you are ready to get started, use the code Thrive one mo at the time of sign up for a one month grace period on your new account. 

Come and join me over on YouTube https://www.youtube.com/@thrivebizcoach?sub_confirmation=1  

Resources & Links

Clinic Growth Live: https://events.thrive-businesscoaching.com/cgl-tickets-2026

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