I don’t have to tell you all that scams and robocalls are a hot topic and threat to consumers. Unfortunately, as scammers get more sophisticated, so does the technology used to prevent them. With call centers now open again globally and robocall volume returning to pre-pandemic levels, I wanted to learn more about what T-Mobile is doing in the fight to keep consumers protected.

It’s been just over one year since T-Mobile launched Scam Shield, a suite of advanced scam-fighting tools, and the company just shared news about successfully using Rich Call Data and continuing to lead the charge toward more advancements when it comes to protecting consumers. T-Mobile’s Grant Castle, Vice President, Engineering Services & Quality Assurance, explains the recent STIR/SHAKEN deadline and its impact on everyday consumers in a language that everyone can understand. In addition, we discuss what T-Mobile and other wireless providers are doing to help fight scammers today. Grant also shares his insights on current consumer perceptions.

We also talk about how Number Verification provided by STIR/SHAKEN, coupled with free Caller ID provided by T-Mobile Scam Shield, ensures that the calls they receive are authenticated as coming from the phone number displayed in Caller ID and have not been spoofed. This makes Caller ID even stronger in the fight against scams and robocalls, and with Scam Shield, all T-Mobile, Metro by T-Mobile, and Sprint brand individuals, families, and small businesses get free Caller ID.