February 18, 2026

169 Are You Tolerating What’s Holding Your Clinic Back?

38 minutes

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Today I’m joined by Nicola, my COO in Thrive, and we’re getting into a topic that can feel a bit uncomfortable, but it is one of the most important conversations you can have if you want your clinic to grow.

Episode Summary
In this episode, Nicola and I talk about the things clinic owners tolerate that quietly erode performance over time. We explore why leadership can feel triggering, especially if you have come from workplaces where leadership looked more like dictating, bullying, or conflict.

We also talk about how easy it is to swing too far the other way. Wanting to be liked, avoiding difficult conversations, and telling yourself you do not have time can all become patterns that keep you stuck.

If you keep discussing the same person, you have tolerated it too long.
Avoidance often looks like empathy, but it drains you and the business.
Most “team problems” are unclear expectations.
If you are not tracking numbers, nobody is.
Set simple KPIs per role, for therapists: conversion, visits, occupancy.
Check process and training before blaming the person.
Lead tough chats with curiosity, not aggression.
Leadership is learned, get support and practise it.
Your clinic grows as your leadership grows.

Sponsor
Today’s episode is sponsored by Jane, a clinic management software and EMR. The Jane team knows that when your workday is spent providing care, admin can easily spill into your evenings. Jane’s user friendly online bookings let patients book at their convenience, manage appointments, complete intake forms, and receive SMS and email reminders through a secure portal, saving you from doing it all manually. Head to the link in the show notes to book a personalised demo, and use code Thrive1MO at sign up for a one month grace period applied to your new account.

Come and join me over on YouTube https://www.youtube.com/@thrivebizcoach?sub_confirmation=1

Resources & Links

Clinic Growth Live: https://events.thrive-businesscoaching.com/cgl-tickets-2026

🔗 If you are ready to get ahead, you will find all the essential resources and links you need right here: our Linktree