Liesel Mertes joins the podcast to explore the power of empathy, emotional intelligence, and human-centered leadership at work. With a moving personal story that fuels her passion, Liesel challenges us to rethink what it means to truly support people - especially during life's most distruptive moments. She shares practical tools like Empathy Avatars and strategies for building self-awareness, offering a clear message: human skills aren't soft - they're strategic. Whether you're just starting your career or leading a team, this conversation is a reminder that even small steps in the right direction can create meaningful change. 

Website: Handle With Care

Connect with Liesel: LinkedIn

Book: There Is No Good Card for This

Friendship Cards: EM & Friends

Book: The Wisdom of Your Body

Book: The Scandal of Redemption 

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To learn more about making your Career Dreams come true at FORUM Credit Union, visit our website:  https://www.forumcu.com/careers

Dream on!