This week the Inquiry looked at how the London Fire Brigade (LFB) trained its Control Room staff to deal with emergency calls. Evidence was given by Scott Hayward, former LFB Principal Operations Manager, and Joanne Smith, the Senior Operations Manager in the Control Room on the night of the Grenfell fire. The Inquiry heard how leading up to Grenfell there were a series of failures to improve the training of Control Room staff, despite commitments to learn the lessons of a fatal fire in a tower block in 2009. Presenter: Tom Symonds; Producers: Sharon Hemans, May Cameron and Nathan Gower; Researcher: Ben Henderson; Studio Mix: Gareth Jones; Editor: Hugh Levinson