Are you doing the proper AB testing for your business? In today's episode, we discuss how to perform advanced AB testing while considering the original lead source and publisher. Our guest expert today is Jeff Schaffer.

Jeff's career background: He has been in the sales and marketing industry for the past two decades. In the recent past, he worked with a digital ad company with a focus on e-commerce, site development, and performance marketing.

What is AB Testing: Jeff describes AB Testing as the effort to test multiple subject areas to figure out the most effective for a given target audience through email marketing. He further explains that the common metrics for AB Testing include open rate and click-through rate, which makes email unique in email testing. He observes that organizations with multiple traffic sources rarely note the actual publisher source of the leads. As a result, AB Testing is done to determine the most strategic approach for pushing subject lines and creative aspects to the ideal customer profile. Our guest expert says that email is key in AB Testing because it helps segment the audience to determine the publisher source of the leads. He further explains that an alternative AB Testing focuses less on click-through rate and more on the call rates or the degree of intent for the response. It is essential to integrate email into the call tracking systems of the company to measure a customer's intent during the initial call. Jeff decries that knowledge on the source of traffic and customer journey still limits AB testing among many organizations. As such, he underscores the need to clearly understand the original source of traffic, which in turn helps to understand the customer journey.

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