Over a 25 year career in PermanentTSB, Ger worked his way from bank teller to the role of HR Director. This was the first time in its 200 year history that the bank appointed an HR Director from a non-HR background.

His commercial background allowed him to open doors to parts of the organisation that, previously, HR hadn't felt equipped or confident to approach. And it gave him an understanding of the business that allows the HR team to connect enable and build capability that connects with people across the organisation in a much more meaningful way.

Show Notes:

1.20s – Ger's career history – 2.40 – Bringing the voice of the customer inside – 5.00 – developing a strong leadership culture through the business – 6.28 – Line managers' role in Big HR – 8.40 – Character, Competence and Connection make a great leader - 11.50 – Some thoughts on listening – 14.10 – Balancing the past, with today and the future – 15.00 – Customers don't and shouldn't care about siloes – 18.00 – Fear and being inquisitive – 20.00 – Cognitive diversity and creating psychological safety – 23.00 – the roles of leaders during change is fundamental – 25.50 – Permanent TBS's changing model – 27.20 – Responsibility for culture sits with Executive and Leadership Teams – 28.50 – Ger's role models – 30.10 – Ger's advice to his 20-year-old self – 'understand yourself'