The recent pandemic response has elevated the importance of simplified administration of UCC platforms like Teams to senior management who are navigating a highly complex hybrid working environment with increasingly distributed workforces.

However, the fragmentation of technology in the UCC space has actually led to a disunification of communications, meaning that the challenge for businesses now is to re-unify and automate management and user administration, freeing admin specialists to do the work they need to do, and employees to work, collaborate and innovate. Kurmi is a company that works with the likes of Verizon, NTT, Orange, BP, L'Oreal, BNP Paribas, etc to handle the automated provisioning of around 5 million people worldwide to ensure that employees have the tools and platforms they need to get working ASAP.

Eric Olson, VP Sales Americas joins me in a conversation about the multitude of different platforms like Teams, Google, Avaya, Cisco etc, and collaboration tools that organizations need to navigate. We also discuss how things like 'the great resignation' and hybrid working have created greater pressure for admin teams and why automation can alleviate the burden.