In this episode, Annie and Leah discuss the importance of setting clear follow-up policies to protect and guard your private practice and your personal life, as well as help your clients reach self-efficacy and get the care they truly need. 

It can be difficult to say no or to step back when a client is having difficulty, but most times, it’s what you both need to achieve your client’s goals. Catering to a client’s anxiety can lead to even more panic or prevent your client from seeking the care they need from a medical professional.

“Policies allow you to make a clear distinction of what you CAN do versus what you DON’T do.” 

In this episode, we will cover:

• How to set policies that work for you and your clients
• The importance of knowing your scope
• How your policies can be consistent and kind if you approach them the right way
• How to engage with your audience in a more personal way
• What to do when your client needs way more than just encouragement

Links and Resources

• Leah and Annie both use Spruce--mention either of them and both of you will get a free month.
• Subscribe to the Deeper Dive Membership: https://learn.paperlesslactation.com/subscription/deeper-dive-membership
• Have an idea for a podcast episode or a Deeper Dive? Let us know! https://learn.paperlesslactation.com/form/collaborate

If you like what you heard today, please follow us on Facebook and Instagram and leave us a review on iTunes. 

About Us

Leah Jolly is a private practice IBCLC with Bay Area Breastfeeding in Houston, Texas.

Annie Frisbie is a private practice IBCLC serving Queens and Brooklyn in New York City and the creator of the Lactation Consultant Private Practice Toolkit.

Many thanks to Stephanie Granade for her production assistance, and to Silas Wade for creating our theme music.