Retail Transformation Show with Oliver Banks

205: Listening To Your Customers To Transform CX


Listen Later

Customer experience drives future loyalty. But understanding what your current customers feel is hard. And market research surveys like NPS (Net Promoter Score) don't give you sufficient information on what's working and what's not. So TruRating's Brian Dennis, a leading CX voice, joins Oliver Banks to explore how you can improve how you listen to what your customers actually think about your experience and operation.

Listen to this episode of the Retail Transformation Show podcast to hear:

  • What retailers should be doing to boost their experience.
  • How to determine if your operating model is being delivered in reality.
  • Why you need to understand if customers are satisfied or highly satisfied.

Show notes are at www.obandco.uk/205.

...more
View all episodesView all episodes
Download on the App Store

Retail Transformation Show with Oliver BanksBy Oliver Banks

  • 5
  • 5
  • 5
  • 5
  • 5

5

8 ratings


More shows like Retail Transformation Show with Oliver Banks

View all
Planet Money by NPR

Planet Money

30,718 Listeners

Convenience Matters by National Association of Convenience Stores

Convenience Matters

26 Listeners

The Modern Retail Podcast by Digiday

The Modern Retail Podcast

72 Listeners

ReThink Productivity Podcast by ReThink Productivity

ReThink Productivity Podcast

0 Listeners

The Hello Someday Podcast For Sober Curious Women by Casey McGuire Davidson

The Hello Someday Podcast For Sober Curious Women

695 Listeners

Retail Disrupted by Natalie Berg

Retail Disrupted

5 Listeners

The Rest Is Politics: US by Goalhanger

The Rest Is Politics: US

2,136 Listeners